The front desk team went out of their way to make guest feel welcomed and taken care of from the moment we arrived. They were attentive, joyful and helpful. There were events/parties happening 2 of the 3 nights we stayed, so the lobby and our floor were busy, but once we were in our room, it was not an issue (noise did not travel). Overall incredible stay and would go back in a heartbeat.

It was just a short stopover - for one night. However I was made to feel welcome and a valued guest - I also had a couple of excellent meals.

I appreciated their hospitality. The location was perfect - exactly where I wanted to be. I wish I got to check out the event/chapel space but didn’t have the time on my short trip. I would definitely stay with them again!

Great location, beautiful quiet property. Too bad had no pool And no area open only to guests vs public. Staff very friendly Upgrade was great!

The bed in the room was uncomfortable and the ladder to the loft was dangerous. Room was expensive for what it was. Otherwise, hotel facilities (lobby, staff, etc.) were nice.

Absolutely loved everything about this hotel! The staff were phenomenal - they went above and beyond in every way!

Fantastic and beyond ... our highest recommendation !!!

Amazing location in the Shibuya area and incredibly cool experience in Tokyo. Stay here if you care about good design, architecture, boutique hotels, coffee, culture, fashion, etc. It’s an excellent curation and reflection of what’s happening/up and coming in Shibuya. Loved the attention to details in the hotel design, friendly/beautiful staff, access to coffee/food options, and walkability to the heart of Shibuya in 5-10 mins. I’ve stayed at the Aman and Park Hyatt and while this hotel doesn’t offer the amenities or service of a five star hotel, it punches above its weight and is where I will stay next if given the choice between all the options. Thanks, trunk hotel!