My worst hotels.com experience for the past 10 years. This property sent me an email while I was travelling to Ghana which on the eve of my arrival informed they had an 'emergency' and could not lodge me. I only read the email when I landed in Accra. They claimed they would send someone at the airport to take me to another location. No phone number was given and I waited an hour at the airport expecting to see someone with my name on a banner. I made 8 calls to the phone number available on Hotels.com only to get the coordinates of the driver of the proposed alternative residence. Finally, I met him and he said my name was not on his list. When I arrived at the second location, I realized they were also overbooked. In the middle of the night, lost in Accra, I finally found a hotel to spend the night, vowing never to book at that place ever. Nor should you.

The apartment was nice and spacious. Not many dining options around.

We booked this hotel to stay at their Cantonments location. At 4:45 am while we were still in the air I was emailed to notify me that they were relocating me to a different but "equal" location. We were notified again about this by Godfred (who was very helpful. no complaints about him). We were then brought to the pine court apartments a hotel in an unsavory location without any of the amenities, (no breakfast, the pool was dirty, no gym, no chess set etc). We immediately brought up that 1. This hotel was vastly interior to our original accommodations, did not have the breakfast that i paid additionally for and wasn't even one of the 4 locations on their website. When we asked to be moved we were informed that we would have to stay at pune court for 2 days then we could be moved to their gardens location. (Which they wouldnt have moved us unless we demanded it). They said they would bring us breakfast the 2 days while we were at the pine court apartments. I will say the apartment was clean but it was not in a walkable are so we couldnt easily access the surrounding area. In the morning our breakfast options were 6 different sandwhiches and juices and they were out of the options we desired. When the sandwiches came, the bacon was raw and the lettuce was going bad. We were unable to eat any of it. Problems at the gardens: they didn't know we had breakfast, ac broke in one of our rooms, the bed was broken in our suite. We were happy to go home. Book somewhere else

Nice Safe Area

The bed in the apartment I stayed in was terrible. It had a duvet in it from long periods of wear. It was hard and very uncomfortable. The furniture is old and not clean. The place needs a total update.

The area around the property was very convenient. Restaurants, stores, pharmacy. The rooms were spacious. The issue was the management. They made us change rooms over and over. They did not provide the rooms we reserved. They did not provide the promises that they made. I have stayed there 2 times and the exact same thing has happened. We don't have the rooms you reserved could you stay in a smaller situation and then charge you as much as $150 more. Bait and switch. Terrible.

Great communication and clean apartment

Close to convenient store and restaurants.

Wonderful.

I was extremely hungry. Got in late. Their kitchen was closed and they decided to open it to accommodate me. So impressed. And it was delicious. Great service and Great Communication and Great room with balcony

Great accommodations!!! Host was lovely!!

This property is outstanding with well maintained yards, great pool and well maintained facilities. Room was very nice and its close to shopping, restaurants and groceries. Check in and check is not as smooth and it should be. I had to wait 15 minutes for the caretaker to arrive to check me in and out

The apartment exceeded my expectations. I will definitely be booking again when I return!

The host was helpful but the front security guy was very very rude so unprofessional

Thanks to Godfred for his patience with us when we were checking in. There’s a grocery shop, restaurant, pharmacy and laundry around, making life easier for us. Wonderful place to be and I recommend to all.

Thank you to the host

Clean and good

Osborn was great

Great work Osborn

The full kitchen and large living room made it great for us with the need to spend some downtime together. Also, there was a good restaurant, a lovely cafe within walking distance, and a grocery. The manager was very helpful with the changes we needed to make and he was available when we needed him. The grounds were very peaceful and the trees made it nice and shady. We will definitely be using this place again soon.

Great person Osborn. I appreciate for dedication

Well trained staffs

Osborn assisted in many ways. Especially dinning areas and pubs

Great Host Osborn

Osborn was a great guest. Thanks for your patience

Had an exceptional experience at this environment. Security always on point, space clean at all times. Would recommend this space anytime of the year. Agent professional

Great

Very easy to get transportation

Don’t be fooled with this property being listed on Expedia and other major websites. It looked nice from the outside but booking is a risk. Each apartment is privately managed and when we went to check in the owner and/or property manager refused to give us our apartment even after a friend went days before our arrival to confirm the reservation. They wanted to put us in another apartment further away from that area (Achimota) which we refused. I’m assuming they didn’t want to honor the discounted rate we received on Expedia and I’m sure they gave our apartment to someone else for more money. They left me and my kids stranded with no place to stay after 24 exhausting hours of travel. Scammers!

Nice and spacious room

Location was walking to all key sites; convenient restaurant and grocery store Awesome pool Perfect site Osborne was awesome and responsive