Property very rundown and very bad smell in the room.

Beautiful location in peaceful woods. Nice big comfortable room with window looking out into the woods with a view of Mount Fuji when weather permits. Lovely little onsen looking out into the woods. Very very helpful and friendly staff who helped us with coping with transport issues after typhoon Hagibis.

Beautiful location in peaceful woods. Nice big comfortable room with window looking out into the woods with a view of Mount Fuji when weather permits. Lovely little onsen looking out into the woods. Very very helpful and friendly staff who helped us with coping with transport issues after typhoon Hagibis.

You need a car to get there and try to get there ultimately late afternoon, for your check-in it will be very difficult to find in the dark. We were the only customers. From the 1st room the toilet did not flush, the 2nd room the AC did not work properly, the 3rd was good. The place needs a serious investment and renovation. The service is very good, very nice people and the Brazilian women speaks English. Great service, the onsen was made ready for us and prepared breakfast for us at 3h30, because we we're going for sunset Mt. Fuji @ Yamanako communication plaza. The place is close to the Hakone ropeway, Hakone shrine and lake Ashi. Proper restaurants f.e. can be found in Gotemba. Gotemba has a huge premium outlet, where you can spend all your money on premium brand clothing. If they have sale, it is payable. Thank you for your hospitality and service. This made lots of flaws good.

We loved our stay here. Our host Kyoko picked us up and dropped us off from the station in the rain, and organised transport to a restaurant for dinner. Then, when I left my phone in reception she drove all the way to Togendai to drop it to me! Our whole family loved the Onsen here - we could all share it together which was cool, plus we got to wear their Yukata afterwards. The room was big, beds super comfy, breakfast big and delicious. AND we got a free classical piano concert from a maestro. This place was fab!

The room was very nice (as in the picture) with a beautiful view. The on-site onsen baths (one bookable private, one public) were also nice. The rest of the facilities could perhaps use a facelift, but this did not bother us. One of the people working is a highly accomplished pianist, and we could enjoy a free concert as an added bonus.

Amazing hospitality, the owner and staff were really friendly and we had great conversations. Excellent, copious meals, easily accessible (a short walk from the bus stop, with views of Fuji-san). I enjoyed the private onsen. My traditional room was large and very clean. I would definitely return if in the area again.

Near to lake Come with private onsen n public onsen Big room

Near to lakeCome with private onsen n public onsenBig room

Staff speak English and very friendly. Aspect isn't very attractive at start but people inside are very nice and service is very good.

The hotel was quiet and secluded. Staff were pleasing and helpful. The onsen bath was absolutely amazing, and there are good attractions and restaurants nearby.

Choju-Yu is located near the hakone ropeway and scenic pirate ship, with its own cozy open air onsen, plus closed air bath. It has a ping pong table, running machine, and a little shop, which was very convenient. The owner was very nice to us and showed us around, and we had a great experience!