Good location for walking the areas.The hotel does not have a full time front desk so you need a cell phone to contact them

Good location for walking the areas. The hotel does not have a full time front desk so you need a cell phone to contact them

Location great, room as advertised, but service is appalling to the point of not ever considering this again. No issue with remote check in, and not on site, but you have to be responsive- they are a joke. You cannot get ahold of them, they turn off the app messenger and give you a number then don’t respond. I thought I wouldn’t be able to check in- this on the back end of a 24+ hour trip, very stressful, totally unnecessary due to thier lack of professionalism. Don’t do it, not worth the stress.

Location great, room as advertised, but service is appalling to the point of not ever considering this again. No issue with remote check in, and not on site, but you have to be responsive- they are a joke. You cannot get ahold of them, they turn off the app messenger and give you a number then don’t respond. I thought I wouldn’t be able to check in- this on the back end of a 24+ hour trip, very stressful, totally unnecessary due to thier lack of professionalism. Don’t do it, not worth the stress.

Good location, good bed. Bathroom little bit small and tv was broken but had a good stay.

Was good stay as always. Was out all the time lovely city

Was good stay as always. Was out all the time lovely city

Well located

The building Is traditional on the outside and super modern On the inside, with a balcony, a coffee machine and instant hot water. In the old part of town it’s surrounded by cobbled stoned streets, local history and some good eateries, and bars. Had a problem with the air con heating, but they attended to it within an hour. Finally, just a short walk to the Douro River area and it’s restaurants and bars. Could have supplied more than two coffee machine capsules for my four night stay though.

The building Is traditional on the outside and super modern On the inside, with a balcony, a coffee machine and instant hot water. In the old part of town it’s surrounded by cobbled stoned streets, local history and some good eateries, and bars. Had a problem with the air con heating, but they attended to it within an hour. Finally, just a short walk to the Douro River area and it’s restaurants and bars. Could have supplied more than two coffee machine capsules for my four night stay though.

They ask for my arrival time 4 times!!!! And then made me wait 45 minutes...

Checked in around 2pm, the room was NOT ready. A staff reassured me to send a message/text once it is ready, but never heard back from him. Then, to my surprise, woke up to a giant cockroach crawling on the white curtains! #gross

Checked in around 2pm, the room was NOT ready. A staff reassured me to send a message/text once it is ready, but never heard back from him. Then, to my surprise, woke up to a giant cockroach crawling on the white curtains! #gross

It was in a renovated house in a narrow street behind the station. We had to call and wait for 20 min before someone came to open the door for the check-in although we informed the arrival time well in advance. We were charged additionally 10 Euro for the cleaning while the room rate was about 50 Eur/night, which was not mentioned at the booking.

予約確定後、チェックイン5日前になってホテルからメールが届き、そこにClearing feeとして10ユーロ余計に払わなければいけないと書いてありました。なぜ最初からその10ユーロを含めた金額を提示しないのでしょうか。やり方が汚いと思い、良い印象は受けませんでした。

I would stay again, my wife probably wouldn’t. Some things we really liked about the place, but do have your eyes open if you book. Location in the city is spot on, five mins from the central station less than ten to cathedral and top of Eiffel bridge. Also a mini supermarket five minutes away. At the top of the alley is a nice square with good bars and a church view. But the alley it is actually on is rather intimidating which was very off putting on first arrival. Inside the building and room was modern and light. Bonus was a fridge so we got our own drinks and snacks. Downside was not enough loo roll provided for the stay and watery liquid soap. The door to the bathroom was sliding panels which regularly stuck (my wife caught her hand on it because of this). Remember to get in touch in advance to gain access as there is no reception. Once we did call we were met promptly by very friendly girl who took the time to explain the sights and to do list of the city which was a welcome bonus.

I would stay again, my wife probably wouldn’t. Some things we really liked about the place, but do have your eyes open if you book. Location in the city is spot on, five mins from the central station less than ten to cathedral and top of Eiffel bridge. Also a mini supermarket five minutes away. At the top of the alley is a nice square with good bars and a church view. But the alley it is actually on is rather intimidating which was very off putting on first arrival. Inside the building and room was modern and light. Bonus was a fridge so we got our own drinks and snacks. Downside was not enough loo roll provided for the stay and watery liquid soap. The door to the bathroom was sliding panels which regularly stuck (my wife caught her hand on it because of this). Remember to get in touch in advance to gain access as there is no reception. Once we did call we were met promptly by very friendly girl who took the time to explain the sights and to do list of the city which was a welcome bonus.

The location was good and the room was nice. A bit small, but the patio was great. The check-in went well, although it is important to contact the hotel before your stay so they know what time you are coming in, since there is no reception. The contacting beforehand was kind of hard since we did not find an email address for the place, nor did the phone number work. All in all, worth the stay and the room was clean and nice.

Basic, but good central location

Basic, but good central location

This is the worst hotel I have ever stayed! It is not even an hotel. It is a house with 3 floors and 6 rooms. It does not have front desk, just a little room with a sofa where somebody is waiting for you, if you tell them at what time you will arrive, of course. The place is extremely hard to find, it is located in a dirty little street, with graffitti everywhere and next to a local with no door but a curtain that looks like a nude dance or something like that. I was so scared of walking with my suitcase from the car to the hotel, that if the man that was waiting for us wouldve not be there assuring that we were safe, I wouldve not stay there. We had to climb the stairs to the 3rd floor, only to find a room so little and basic that I couldnt believe it. The bathroom was unbelievable small, and the most weirdest thing Ive ever seen: you have to enter into the restroom from the shower...! These were not the worst... the price was already not that cheap for that place... but the man that was waiting for us required E4.00 for tax, AND E10.00 for cleaning... so I ended paying the fare Hotels.com showed, plus E14.00 more.This hotel is not an hotel, is a joke... A BAD JOKE.

This is the worst hotel I have ever stayed! It is not even an hotel. It is a house with 3 floors and 6 rooms. It does not have front desk, just a little room with a sofa where somebody is waiting for you, if you tell them at what time you will arrive, of course. The place is extremely hard to find, it is located in a dirty little street, with graffitti everywhere and next to a local with no door but a curtain that looks like a nude dance or something like that. I was so scared of walking with my suitcase from the car to the "hotel", that if the man that was waiting for us would've not be there assuring that we were safe, I would've not stay there. We had to climb the stairs to the 3rd floor, only to find a room so little and basic that I couldn't believe it. The bathroom was unbelievable small, and the most weirdest thing I've ever seen: you have to enter into the restroom from the shower...! These were not the worst... the price was already not that cheap for that place... but the man that was waiting for us required E4.00 for tax, AND E10.00 for cleaning... so I ended paying the fare Hotels.com showed, plus E14.00 more. This hotel is not an hotel, is a joke... A BAD JOKE.