Beautiful room. Very comfortable beds. Modern furnishings. View is amazing and check in easy and efficient. Staff very helpful on arrival. We were only able to stay one night but would have loved to stay longer. Definitely would come back if available. The area is know for its beauty and there are narrow stairs as it is built into the mountain, but there is also a winding road/path up to the residence so stairs can be minimized. There are two terraces to sit and enjoy the breathtaking view of the town and hills.

Don’t stay here!!! This place had good reviews on this site but I should’ve looked at Google. Incredibly terrible customer service at this place that has good potential. This isn’t a real hotel. The staff communicated via WhatsApp which is fine. They sent me instructions on how to check in. However, it wasn’t very clear on how to actually get to the place itself. Once we finally arrived, we got the key from a lockbox. However; it was a generic skeleton key and incredibly difficult to use. We got in the suite and hotels.com sends their usual “how was check-in” email. I answer honestly. They must’ve notified the staff because I then got rude messages on WhatsApp threatening to evict me for leaving a negative “review”. Couldn’t believe it.

We don’t understand some of the poor reviews of this place. We had a magical stay in the junior suite. We canceled all our dinner reservations to have dinner on the balcony all nights. You can’t get a better balcony and sunset view in Manarola. Yes, it is of course some steps and steep hills to walk but that is the case for all hotels in Cinque Terre, and it is honestly not that bad. It’s only like 2-3 floors. The people that have pointed out this as a problem have clearly not done their research on where they are going. Check in was easy. The owner will message you on hotels.com the day or a few days before and ask to write you on WhatsApp where he will send you information about self check in. We, a couple in our thirties from Sweden, will definitely come back.

The view alone at this property from the balcony is worth the cost! My husband and I stayed in La Spezia and booked one night in Manarola at this property. We took in the breathtaking sunset from the balcony and then watched a lightning storm off in the distance under the stars. A memorable stay for sure!

Beautiful property, highly recommend but be aware lots of steps. The owner is responsive and the staff is so kind

Staff very helpful in explaining rum amenities to us.

Comfortable room. Views from the balcony route Were outstanding. Cleaning lady Did an excellent job helping us get orientated to the room.

The check-in process was a nightmare and the staff was incredibly rude. There is no lobby or staff that work physically on the property. We booked through Orbitz. Received a message the day prior asking for our contact information so we could receive the check-in code to get our room keys. I responded through Orbitz as there was no other email provided. I never heard back, so for several hours prior to our arrival I tried to call, no less than 5 times. We were placed on hold for > 10 minutes at a time, then the call would drop. Got to the property could not get into our room, no staff was there, tried calling again with no success. Called Orbitz, who also struggled to get in touch with anyone for > 20 minutes. Finally they were able to get in touch with someone who was so rude, yelled at the Orbitz agent and then hung up the phone. Orbitz called to offer to cancel our reservation and help us find new accommodations. While they were searching for other hotels, I finally received a phone call from the hotel. The gentleman, who would not give me his name despite my asking, was exceptionally rude to me. I explained we had been trying to reach him for quite some time. He told me "stop being hysterical, that's my problem, not his." He went on to tell me that he "doesn't care if we had to end up sleeping on the streets." We were finally able to get in after multiple more phone calls and texts, but I was so disappointed with their customer service.