What a beautiful place. The service is wonderful from check in to any of the service help. The choices for meals are great. We would highly recommend The Haven to any adults traveling and looking for an all inclusive vacation

We had an amazing and relaxing stay at Haven. The food was delicious and service was excellent. We felt well attended. The resort is absolutely beautiful and we would love to stay here again.

We recently held our wedding at this beautiful resort in Cancun, and while the venue itself is stunning with gorgeous views, our experience with the wedding department was a significant disappointment. Leading up to our wedding, we had our coordinator changed three times, with the final change occurring just ten days before the big day. While we tried to remain positive, the situation only worsened. On our wedding day, we learned that our assigned coordinator had taken the day off, and the events manager stepped in. Unfortunately, she was largely absent and didn’t follow the detailed plan we had spent over a year creating. The groom and I ended up managing everything ourselves, which added unnecessary stress to what should have been a joyful day. To make matters worse, after the wedding, we discovered that over $300 worth of our decor was either stolen or carelessly thrown away, and what we did receive back was damaged. Despite numerous emails to the resort about these issues, we have not received any response. While I highly recommend the resort itself for a vacation, I cannot recommend booking your wedding here unless you want to take on all the planning yourself. The wedding coordinators, particularly Karla and Julia, did not fulfill their responsibilities, and only one staff member, Lizandro, provided any real assistance. It’s clear that improvements are needed in their wedding department to ensure that couples can truly enjoy their special day without added stress.

We got a really good deal on this hotel, but don’t know if it would be worth the full price. The hotel is run down in areas, looks like it could be due to weather damage, and smells very damp, with mould on a lot of the outdoor furniture. The restaraunts were fine, but again if I was paying full price I would have been much more disappointed. We had a great time at the resort for what we paid, the staff were so great and there was always something to do. Vora Mar was our favourite, Olios was the least favourite. The buffet was great for breakfast and okay for lunch. I’d love to try more of the Mexican dishes but unfortunately cannot eat meat or cheese which was on most of them. We also paid extra for the tequila, mezcal and chocolate tasting that was absolutely fantastic. Other highlights include the breakfast servers that was always so happy, the mixology bartenders, cocktails at the lobby bar and Pepe at the pool activities!

Our 3rd visit to Haven. And still amazing. What makes it special are the people. You can see they truly like their jobs and care about the customer experience. A BIG shout out to Nacho (a primary reason we return and truly the face of the Haven Brand, Ernesto who was our Serenity Pool dude every day (and make sure we were well taken care of). Erik at the Serenity Pool Bar, Luis at the Steakhouse, Adian (who floated between Moon and the hotel main bar - and gave us amazing shots). Thank you for another outstanding stay and we will return again in April!

Great place and food

Outstanding 5star resort, food, service, cleanliness, everything! staff can't do enough for you. Ignore the people who moan about the seaweed on the beach, it is a stunning beach, and the seaweed is cleaned up every day (not that it was an issue)

It was my first time in Mexico and it was not what I expected. Cancún airport is very chaotic. Plan ahead, book a shuttle to and from the airport, it should be $15USD/person. Do not get a taxi, it’s an overpriced. Town and island should avoided - feels very unsafe. We weren’t aware the property is under going renovations - half the resort is closed which makes it not worth the price. For a major renovation project like this, the resort would have known months in advance and should have notified guests or added a message on Expedia regarding it so we could make an informed decision. That said, here’s a breakdown: Food - this is okay, some dishes were great, but mostly mediocre. Drinks - well done here Music - it was loud and live DJ into the night was a lot honestly. We were looking for some quiet time but didn’t get much of this day or night. Views - beautiful ocean front property, can’t go wrong here. Beach- clean but honestly did not feel safe with people trying sell you something while you’re trying to relax. Construction- our room was right next to construction work so it was loud. Staff - they were nice, polite. Room - not sure if it’s the humidity but the room never felt clean, even though staff was cleaning it often. Sticky and just felt moist. The rooms need to be renovated, finish work is done poorly, like paint job was done poorly, cabinets and shelves were chipping. Shower didn’t feel clean, and for some reason the water just smelled bad.