Room needed to be clean and the pull out couch needed replaced they switched our rooms and that room had a bad odor we were just there for the night and the night staff was seemed bothered by our arrival and their check in time was 24hrs morning staff was really pleasant and handed out a water bottle and a pretzel snack during check out so that was nice. We did have our pet with us and he seemed unsettled about the place overall won’t stay here again

They charge me twice

Building like carton so noisy

Convenient, fast and easy

I liked that it was a secure building. I freely very safe while I was there.

Expedia screwed everything up. Expedia doubled booked and did not pay out enough for the damages. Plans were made based off the booking and damages occurred when Expedia did not honor the booking. Time ultimately cannot be bought back.

Staff unprofessional. Need to hire front desk staff, who can assist customers needs without confrontation.

The area is an industrial park setting. Most pattruns are long time. The room was. Eat up. Holes in the walls. Toilet wasn't clean. Shower floor was very dirty.

It was quiet and it was a great place to stay for the night. The outside was dirty, with lint and some garbage on the ground. Other than that it was a good hotel for the price

It was a little run down. Hair all over the bathroom in the shower. The hotel was nice to stay in. The bed was comfortable, and it was a good place to stay.

Sticky floor. Room smells like old sweaty shoes. Bathroom smells like urine. Window blinds were broken. Key cards stopped working and front desk person couldn’t get it to work. A bunch of customers were in the lobby complaining about their key cards not working either. Hotel ran out of towels and shampoo. Elevator smelled like weed. Would not go back to this place even if it was free.

Great hotel! Great area. I worked in Portland but this was a safer option for me. Very clean. Felt comfortable with being a solo traveler

To much loitering unsafe

The manager Ruby was very rude and harassed my kids and myself. She was forcing me to pay a fee for my service animal and stated that paperwork wasn’t proof. She also stated that the only way to avoid the fee was to get rid of my service animal. One of her employees told us to take the smoke detector down cause even after changing the battery it was still beeping like it had a dead battery so Ruby was going to charge us stating her employees would never tell someone to take those down. Front Desk worker Denis was very helpful and really nice. This property is also not safe with all the drug addicts that stay there . We had to go out and buy a locking gas cap since our full tank of gas would be gone every morning. Vehicles were broken into and Ruby didn’t care. Definitely never going back there again.

When we arrived the entire hallway outside of our door, including in front of our door was covered in open bins and boxes of random stuff from whoever was moving in or out of the Extended StayAmerica room next to ours they were very noisy and all of their stuff smelled poorly, and they had lots of cats

This was the worst place I have ever stayed at. First of all all the druggies floating around inside and outside. Hallways stank of cigarettes, pot and drugs. Someone had crapped beside the elevator. The room smelled bad , and didn’t have any pillows. We turned around and asked for a refund. Stayed somewhere else.

This place was horrible. Filthy room, dogs running in the hallway, no help at front desk.

Hotel Manager charges for service animals and has stated paper work doesn’t prove they are service animals. Completely unprofessional and very rude.

Doesn’t seem like they wanted to greet me when I walked in the door. The breakfast is crap. We chose this spot because they had breakfast. But wouldn’t even drink the coffee. Hair all over the bathroom. I’m pretty sure management did not check that room.

Other guests noisy. No consideration for others. Not hotels fault. People just need to learn to be more considerate when in a hotel.

This was our last hotel stay on our road trip it was clean shower was great. Staff was friendly

I really enjoyed my stay there. Upon arrival it was clean, but honestly not as clean as I would have hoped there was some dust on some surfaces and I feel like the floor wasn't completely clean. The pillows were a bit flimsy had to buy two of my own from target. When my husband checked in he was a bit confused about the kitchen kits. I think it should be very clear that they are free. I had to call and ask, but it is good that they are free. Also the key cards kept deactivating a bit of a hassle . Lastly blackout curtains!!! please please invest in blackout curtains for those of us who do not want to get woken up at the crack of dawn by the blinding Sun! LOL. Honestly the staff was pretty wonderful, it's very convenient to what my husband and I needed. It was overall quiet and I would definitely stay here again. And I actually plan on coming back to Portland for a month so I will be looking into this property to book for their monthly rate.

Dennis made sure we got everything we needed & more with our stay & he couldn’t have made it any easier for me & my young family. Promote this man. He’s a real one

Friendly staff, clean and great place to say

For a room that it supposed to be non smoking, I think the previous tenants could not read the no smoking signs. I had to open the window to get the smoke smell almost out. 40 degrees outside by the way. When you turned on the heater the smell returned...

Enjoy the quiet ans safety of the hotel. The staff is friendly

It is a secure building very safe and clean. The people are very respectful staff and people who stay there.

Amazing property. Staff was professional and very personable. My only complaint is people smoking pot right outside the only entrance/exit to the hotel. If they enforced the smoking rules, it was would be a 10 star place to stay

I expected better customer service and although the accommodations were suitable, it was not what I initially booked. They gave my booking away and I had to re-book a smaller room and pay more money. The front desk attendant at check in was not friendly and she stated it was out of her control. Portland had seen some bad weather the previous days and I understood that the hotel was overbooked and overburdened with guests, however, as a traveler from out of state with a reservation and paid prior to arrival, I still expected better service. Requesting things from the front desk was difficult. Staff would tell me they didn't have it or they couldn't find it and would offer to bring it by later, but that never happened. I had to submit multiple requests over a period of time. On a positive note, the beds were comfortable; the surrounding area was in the vicinity of convenience stores, gas stations, an Albertsons and some other places such as restaurants that were within walking distance. There was a bus stop nearby which we used to move around town. I would like to say that this was my own personal experience with ESA Portland-East and perhaps under other circumstances things would have been different, but as a customer and a guest, I would expect a business in the hospitality industry to be better equipped for such circumstances and that their staff would be better trained and better disposed to assist their guests.

staff were rock stars. area questionable.

My family of 4 came here to escape a multi-day power outage at home during the winter storm. Although the hotel had only just recovered from their own power outage, the staff was working nonstop to assist us and others looking for refuge from the storm. They were ready to troubleshoot anything that came up and made sure we had everything we needed. They even gave my fussy toddler a stuffed dinosaur to help him calm down! I can’t praise them enough for all their efforts.

Well I booked my room about 10;35 pm , decided to go to dinner whit friends , and then to my room by then is :130 am doors at hotel is locked and she told me she couldn’t check me in cuz it was all ready past midnight, had to sleep in my truck so mad , me and my little baby dog