They locked my dogs in the room and wouldn't let me get them unless I paid in full, and I tried paying them in the morning and couldn't get a hold of them. Very rude, didn't communicate at all and wouldn't let me see my dogs for over an hour. Didn't understand anything. Wouldn't stay there again if my life depended on it. GHETTO FABULOUS!!!!

I am rating this as less than 1.... i got in to the area after driving 6 hours to learn they were overbooked and did not have my room. The girl at the front desk was not compassionate and while she did call another extended stay to see if they had rooms which they did not. She never made eye contact with me and when i asked her to use the bathroom she said we with a chuckle "well we dont have public restrooms" so i said it again and she let me in. The bathroom was dirty and she was rude. Luckily i found another hotel nearby at la quinta and they were kind and we stayed there. But no help to expedia or extended stay. Also they said i wouldn't be charged and i have a charge for one night stay that i am disputing. Awful awful awful experience

I strongly recommend NOT to book this hotel. We had a reservation for a two queen bed room. We reached the hotel late in the night and were told that they overbooked and thus they do not have the room for us. They mentioned they have 2 rooms with single beds available but they were not ready to accommodate us with the same booking. We were asked to create a new booking if we want these rooms. Also, these bookings need to be made online as they were not ready to book at the front desk. When asled why, the front desk lady gave a look and mentioned that she would book but will apply the highest premium rate and will also charge an early checkin fee. We had a terrible experience as we did not have the place to stay and it was middle of the night. We ended up going to another hotel and fortunately the staff there was a lot more accommodating. Due to the issues with overbooking, lack of communication and terrible staff, i highly suggest to NOT consider this hotel.

They over book a lot of people that night

Do not stay here!. Worse experience of all time!. I normally do not write reviews but this one was a must!. First of all they messed up my reservations despite showing them my itinerary and as soon as we finally got to our room.. there were cockroaches everywhere, the floor was dirty the cabinet was missing a drawer and the tub and toilet did not look clean.. we walked right back out and didn’t even stay.. I returned the keys the next day, didn’t even ask for a refund and all I asked for was a check out confirmation which I was refused, I asked for the manager after I was repeatedly told they dont do print out confirmations, I asked to speak to the hotel manager and she was easily able to just print it out but only to find that they charged me twice for 2 rms for what they are calling late check out fee when I was in fact checking out (early). I assume this is why they wouldn’t give me a print out in the first place.. the police was called and I had to make a report of the incident.. Now tell me why they think they have the right to charge me for checking out early and calling it a late check out fee!. If I could I would rate this hotel a 0. I’ve never been so disappointed in a hotel ever!. This is beyond injustice!

Poor response from Hotel staff

The manager Katy was amazing. Very nice and understanding. She was also very welcoming.

I as a hdcp person with crutches, had a very, very hard time trying to walk on the floor in the room. It was VERY slippery.