My friend and I absolutely love this hotel. We travel all around to concerts and when we are in close vicinity of a concert, we stay at the Hall. Great service, great amenities and lovely lounge and restaurant.

This Hotel was everything! The staff was really nice and friendly 10/10

The hospitality was wonderful. So were the rooms and pool. Wonderful hotel 😊

Very nice staff

Had a wonderful time. Very nice hotel with a super staff. And the beds are so extremely comfortable.

THE HOTEL HAS AN EXCELLENT LOCATION, QUIET AND VERY COMFORTABLE. WE LOVED IT.

This was great! I wanted to stay at another hotel I visited before, but it was way to pricey . This hotel gives modern luxury without feeling stuffy. The ambiance is pleasant and no shortage of friendliness and great restaurant recommendations, they really go out of their way with the car service as well.

The property is well located for the museum and is lovely. The restaurant food is excellent and the staff is well-trained and truly service-centered.

Greay

Everything was above and beyond! Excellent customer service. Amazing Hotel.

Staff was very helpful and tentative

Very nice

10/10 service across the board, I loved Elly’s and I especially loved the friendly guest service agents. I forgot his name but the agent with red glasses went above and beyond to ensure that I had an incredible experience. Will definitely be staying here again.

Staff is not what it use to be! Rooms are good! Dining refused us breakfast because we were 1 minute late! The air didn’t work the first night but they did give us our money back! We have always stayed here and this stay was as a 2 out of 5 overall! This hopefully was a fluke staff issue! It took them 30 minutes to get our car out of valet after we gave them our ticket before we ate thinking it would be ready for us, but because they were all just hanging out outside chatting they forget to bring the car around! Lots of slacking for a 5 star hotel! Over all I have had wonderful stays in the past! I did ask what was going on and they did say that they had new owners so this could be a bad sign for future!

Gorgeous property, great accommodations and friendly staff. Could hear music from the room next to us , and the ac in the room was struggling.

Location was great easy access to highways.

Vey clean, staff amazing.

Great stay

Really beautiful peppery. We stayed there because it was right next to the Winspear Opera house, where we had a show to go to. Unfortunately it rained the whole weekend, otherwise we would have used the free bike rental to see nearby sights and use the rooftop pool. But it was easy to get Ubers to get to nearby places.

Very clean and very helpful staff

Great service . Great property . We will be back .

It was delightful, from the Valets, to the Concierge to the breakfast, and the roof top pool. Excellent hotel, location, and pet friendly.

Excellent service and comfort

Everything was excellent. Definitely 5 stars

nice design.

Great Stay!

Amazing hotel. Helpful and knowledgeable staff. Perfect location if you’re coming to Dallas for a show

Amazing staff

Amazing

Beautiful hotel adjacent to the Winspear Opera House. Fantastic staff and quality restaurant on site. Parking is valet only and $45/day but it’s quick, efficient and reasonable for the duration of any stay. The rooftop pool is a nice area to relax. Highly recommended!

Murad at check in was great...everyone else was very poor and no help at all! especially checking out! 2 nights $800 is not worth it at all..should have stayed at the drey.

This was by far the worst stay I have ever experienced. I called and requested an early check in and I was assured we could check in at 1pm. Who knew that would actually turn into a 6pm?! What happened? Let’s see, got assigned a room that was a complete mess as the previous guest had just left it. Then was told to wait they’d make it right. We were then assigned another room and upon scanning my room key to get in, I walked in on another couples very personal moment. They were mortified and I was speechless. Then, more apologies, and assigned to another room and guess what, another dirty room as house keeping had just started cleaning it. We finally got into a room at 6pm. The trip was a TOTAL disaster. Most of the staff were trying to be as helpful and accommodating as they could given the situation but Scott was the nastiest, most dismissive, and unnecessarily rude employee I came across during my already terrible stay.