I had a horrible experience at the hotel! The front desk staff and their manager made me feel completely unwelcome and unappreciated. I booked a room through Booking.com and paid the full amount, including various fees, taxes, and additional resort fees (I have the itemized receipt as confirmation of all my expenses). At check-in, the receptionist informed me that we were assigned a room with no window. There was no mention of this detail on the website; the only indication was the phrase "no view" in the list of amenities. Seriously? Does "no view" really mean "no window"? They wanted to charge me extra for a room with a window. They claimed they didn't care that I had already paid all the fees, taxes, and resort fees through Booking.com (which amounted to an extra $100 on top of the room cost), because their system for collecting resort fees doesn't work with third parties. They pressured me to pay the resort fees again. I showed them my itemized receipt and requested to speak with the manager. Unfortunately, the manager was uninterested in helping or resolving the issue, treating me as if I were the problem. I believe that a business's reputation and its customers should matter more than mistakes made in collaboration with Booking.com. A manager should be someone who is engaged and willing to assist, not a brazen individual with a lack of empathy. That shameless and obstinate manager made me pay the resort fee twice and left me feeling very foolish. To summarize, it's not a problem for me to pay extra, but when you're paying $324 per night, you expect at least a welcoming and friendly service. It's such a shame for a Hilton property! I will never stay at any hotel in this group again. They need to hire smarter and kinder people to represent them at the front desk. (Interestingly, a day after my checkout, they refunded the extra payment without any communication. Perhaps they realized their mistake.

Beautiful

Food very expensive- pay to park!!

We give this property 5 stars! It’s always very clean, awesome rooms, beautiful views and we love Jade waters! Beautiful hotel! We were even able to change our room from interior to an awesome city view by the help of a very helpful and accommodating staff member. Considering that it was a weekend stay in July made it even better.

There’s nothing not to like about this hotel. Obviously a little pricey, but you get what you are paying for at the Anatole.

Everything was fantastic, everyone there is so nice and helpful. Clean clean, rooms are comfortable and clean, bathrooms is good.

Clean rooms

They charged us several times for things that were not ours. We were later told someone left our portfolio up and sold additional resort passes. Staff was not helpful in fixing the issue. The next day we were then charged for two cars parked overnight when we only had one. Along with 3 charges that has no explanation, that we also later found out were errors. Nice hotel, but every time I stay there something happens with my final bill.

The property was nice and big lots of art work to view.

Bed was uncomfortable too hard. Not very many activities to do. Great Wolf lodge it a better bang for your buck. The kids liked the stay though.

El buffet en el desayuno fue increible, las habitaciones muy espaciosas pero no tiene porche, la vista es nula. Las instalaciones del hotel nos encanto, las zonas comunes y el cafe ofrece muy buen servicio. La piscina excelente para la familia, el paseo en rio es insuperable, el ambiente asiatico nos encanto se siente mucha paz en ese lugar, esta todo bien pensado para los ninos, muchas areas para disvertirse y las bebidas excelentes. Volveria sin dudarlo.

Que las habitaciones no estan remodeladas

The mattress in the room were comfortable.

First and foremost, upon arrival the front desk would not let me check in 20 minutes early. They offered me a different room which I accepted however, the room had horrible insulation. Slamming doors, loud and disorderly neighbors and hotel guests, maids playing loud music throughout each morning, some type of dragging noise occurring between 3am until early morning hours. Additionally, I have never stayed in a hotel where a deposit and full stay price have been required upfront. I was prepared to pay the price shown on booking.com. $617. However, due to the hidden costs I had to pay $800 upfront. My booking included hotel amenities which would include the lazy river per the hotel website. Upon arrival, I was charged $25 a day extra for the water park which front desk personnel explained was the park and the lazy river. To top that off I was not able to enjoy the lazy river or water park because of weather. Additionally, as a hotel guest already paying a high amount I had to pay $10/day to self park my vehicle. This should have been included in my booking. None of which was ever explained upon booking until arrival at the hotel. Lastly, we placed an order for room service the first night and both my husband and I got extremely sick. The food poisoning lasted through the night until the morning. When contacting hotel staff about the matter they refused to offer a refund and opened an investigation stating that they would contact other hotel guests and see if they experienced any similar symptoms. I was told someone would be contacting me to follow up within 24 hours which never happened. The texting app messaged me regarding my satisfaction with our stay and I gave the rating a 2. I was told then that a manager would be contacting me within the hour which also never happened. When we checked out the front desk attendant explained that due to the check out time I would be charged for the night leading to us paying the full price after all.