The staff were friendly and very helpful. Maps were readily available.

Very nice hotel. Friendly staff. Clean room. Easy access from train station.

Excellent location. Extremely helpful staff. Ideal for visit to Bolzano

Helpful hosts, worth the price, good location.

The hotel itself was cute from the outside and very close to the main square. Staff were very nice. Unfortunately our room did not have a working AC - they said it was working but not very strong and that it would be fine. It wasn’t fine, and we inquired with them if there was any other room we could have with AC. they said they couldn’t do anything more because we booked this room at a discounted rate (because the AC was not good it was discounted?) We specifically chose this hotel because it had AC in its list of amenities. The room was fine otherwise, but it was so hot while we were there it would have been nice to have the heads up so we could have looked for a different room or hotel with working AC. They did provide us with 2 fans but it was still very hot.I’m sure the reviews for other rooms would be good - as otherwise it seemed like a good spot, just wish we could have been notified that there was no AC.

This hotel is pretty central and the staff was helpful and friendly. However, the A/C in my room was really poor. They came and fixed it when I asked about it so it was at least giving out cold air, but it just wasn't strong enough to cool the room with the 90deg F temps outside. They provided a fan too which helped make it tolerable, but definitely not what I would consider A/C temperature in the room.

Staff was outstanding, very helpful and English was not a problem.

Clean and tidy. Good to access city. Only problem was the access to the hotel by car. Hotel staff kindly guided to the parking.