The first night all that was available for dinner was hamburgers, pizza, and pasta and the food was not very good. The room was good, spacious, and clean.

We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good

Each room we were given had a problem no breakfast buffet like advertised

Location, big rooms, breakfast service exelent

Very friendly staff and quite place

Great place to stay for a really good value!!!

The place is big spacious. A great, calm and minimalist atmosphere. The people were so kind, friendly and great service.

The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!

It was good!

Very good

Pool

Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.

Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I'm not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I'm really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won't open until you tried really hard. It's a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it's a psychology thing, it's frustrated. We can't change room because full occupancy. It's horrible since the door auto-lock, you really don't have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don't have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.

This place had the air of a business about to go under. The property was nice but the cleaning was not kept up - every lounger was covered in bird poop. Our room had significant termite damage in one bathroom, drapes were dirty and the fixture was bent, and lots of water damage from one air conditioner. When my husband tried to buy us a couple of beers, they were short on beer and available staff didn't know how to ring it in. All that said, we got a great deal on our room, and staff were lovely. The breakfast was good!

Very run down and filthy

Great price! Very close to all parks in the area. Very close to dining and shopping area! Unique hotel features! Front desk was very helpful!

Really liked the scenery! Rooms and bedding were clean. Friendly staff and great breakfast! Also liked that we could get towels there to go to the beach 🏖️

The best thing about the hotel is how spacious the room is for the price. However, they've dropped the ball on caring about how they make customers feel. Our room smelled on the day we checked-in. It took us 2 days to get that fixed. Breakfast options at the buffet are limited but you have no options around the location. Also, they say breakfast is 8am-noon but on weekdays they won't refill the dishes after 10 am. You definitely need a car to make the most of this hotel as everything is far away.

We had a nice stay. It was a bit more worn out than the pictures. The room was fine, but it would have been nice if they had cleaned the pool more often for leaves. There was a lot of noice from the traffic, when you relaxed by the pool. It was quiet in the room. They were not so fast to fill the breakfast when something was missing. Good idea to have a car. Helpful receptionist. Overall a good stay, especially for the price.

For the price, I found the stay to be adequate for a frugal travelers needs. Its about a 15 minute bike ride to centro Playa Del Carmen, with a nice pathway on the opposite side of the hiway to take you there. (This will also take you to Xplor, Xcaret). They also have a bike rack outside which was nice. The daily breakfast buffet was a highlight and very nourishing. The pool and jacuzzi were available, but I personally never used them as I much preferred the beach. Seemed to have ample parking if you rented a car as well. Would stay here again if the opportunity arose. All the staff were extremely friendly and welcoming!

Our stay was great. No problems with the staff or hotel.

Everything was good about this hotel, im very happy with my stay.

The property lacked dining options. The property is not centrally located to shopping and restaurants.

simplicity

Nice place but need upgrade breakfast to a few more options maybe a mini fridge in room. Restaurant hours should be extended into the evening

Liked pet friendly. Didn’t like double beds when I booked queen beds. Very cramped. Hotel did not appear full but no room upgrade and room was directly across from the pool and restaurant making it rather noisy. Hot tub not working.

My stay was horrible. Filthy room, and poor customer service. Wifi didn't work, tv didnt work, and it is NOT worth the money. Everything was dirty from the towels, to the sheets to the cups, to the shower. There was no attempt made to clean the room.

The cleanliness of the floors was abysmal, with a clear lack of proper cleaning. The staff consistently failed to fulfill their promises, citing worker shortages as an excuse. Requests had to be repeated numerous times before any action was taken. The shower area was particularly distressing for my family, as the numerous transparent windows and reflective surfaces created a disturbing feeling of being watched, raising concerns about potential hidden cameras. The placement of these windows allowed unsettling views directly into the main shower area. Although the proximity to Xcaret is advantageous, the location is far from ideal for visiting Playa de Carmen. I strongly advise against staying here and recommend seeking alternative accommodations.

It was amazing stay. Very peaceful and relaxing. Service attention was good. Breakfast is included with the stay that makes it convenient when you have kids. Yes, I will stay again.

Easy and free parking. 5 minutes drive to the xcaret parks. Large pool. Nice landscaping. We stayed in two story suite, with downstairs kitchen and half bath and upstairs bedroom, full bath and living room. It’s spacious and comfortable. The staff are super friendly and helpful.

It was better than expected, it has everything you can possibly need, rooms are super specious, 2 bathrooms, a mini kitchen and a specious living room with a couch, front desk service was outstanding, they explained every single detail, someone will help you with your bags, pool was very nice and comes with free breakfast (super good buffet type and friendly staff).

COLD water warning! Will be taking cold showers daily! Employees are nice & tried to upgrade us, but other room still did not have hot water. They could not improve it in 4days. Food not great, but service was good, very nice employees!