Comfortable

Good stay

Excellent hotel very nice breakfast and clean beautiful. Only bed was little uncomfortable & restroom door is little weird. Overall great experience love it.

The lady who checked us in was very friendly and her smile and conversation made us feel really welcome. The pool was closed for maintenance but everything else was nice.

Digital key not working, pool was greenish and not safe to swim.

Everything was great, except the breakfast and the one person I talked on the phone trying to get help with hooking up my sons PlayStation and she didn’t assist in anyway saying you either know how to do it or you don’t! Like maybe it was something with the tv never had this issue before hooking up. She was very rude. Other than that everything else was great!

Very nice property. Clean and well managed.

The rooms were very clean and up to date. The staff was always so friendly.

The receptionist was very friendly and was able to check us in an hour early. The facility was clean and perfect for us.

Nice staff, great setup.

Staff was friendly. All areas clean. Pool refreshing. Breakfast was just ok. Room was spacious.

Our stay was great,employees was amazing from coming and leaving

Pet friendly

I liked all the above.

Construction…had to cut through parking lots to get to hotel. Staff was not very helpful.

Horrible roads getting into property. Staff curt and not welcoming. Asked a question that they ignored. Felt as if we were bothering them. It was a late check in due to driving all day. We were tired so I did not report the dirty side tables with crumbs sticky bathroom floors and very dirty shower. Asked for 1hr late check out they said no even though hotel was not full -parking lot empty ..I thought Hilton Honors member got a few perks -apparently not. Dont recommend this hotel

Loved it! The 1 bedroom suite is always a hit when I travel with the kiddos

Get better pillows 😴

Wonderful

Currently some road construction slows the way to the property, but the drive is worth it!!

The construction was horrible. The breakfast was not great. The pillows were the worst. The outdoor sitting areas were dirty and not well kept.

staff very friendly, room was clean good location

The amenities in the room were excellent. There was literally nothing more that I could have asked for.

Staff was nice Hotel was quiet

The front desk lady was so nice!! Very nice stay.

The elevators smelled horrible, full of animal urine. Heavy construction down to one lane in front of hotel but everything else was great.

The breakfast was good. The room was stylish and the sheets were clean. I was not happy about the bathroom. The first problem was the toilet would not flush - at all. Second, there was hair in the shower. Third, the shampoo bottle was completely empty. I do not mean low, I mean empty-empty. Then there was directly outside the front door of the hotel which was for lack of a better word - nasty. A pressure washer would make a world of difference. I hated to set my suitcase down due to all the old gum and trash. Curb appeal is not just eye level, it is from the ground up and it matters.

The room and amenities were find. My rating is mainly based on a policy that Bonetta (sorry I realized spelling is incorrect) explained to me when I asked to move check out time one hour to 12:00. The reason I was in Beaumont was for an unexpected funeral. I choose the most expensive hotel in the Beaumont area through Hotel.com because of the purpose of our trip. My daughter accompanied me on this trip. She became very ill during the night spending most of her time throwing up. We believe she had food poisoning but not from your establishment. The funeral was at 10:00 and I was a pallbearer. I just needed an extra hour so I could make the funeral and give my daughter time to hopefully recover. I was told that since I booked with a 3rd party that was not possible and that I would have to rebook the room through Hilton to get the extra hour. I could not believe what she was telling me. I said to her that I too had customer contact in my job before I retired. We always wanted our customers to come back and make good comments about us. She said that when I became her boss she would do that. She was very respectful during our conversation and felt your policy was more important than accommodating a customer with what I feel was a reasonable request. I usually have no issues with your many establishments but this experience really bothers me.

V. V. B.

everything was wonderful. they keep it really clean here.

Staff is horrible

Some staff was kind others were very cold. Housekeeping was very sweet. Breakfast was terrible.