When I arrived to the hotel my reservation was cancelled by Expedia, even though they took my money. I found myself on the other side of the world with no place to stay after 2 days of traveling. Thankfully, the kind staff at the hotel agreed to allow me to stay and they would pursue the matter with Expedia on my behalf. I highly recommend this hotel for that reason alone but they gave me plenty of other reasons to rate them 10/10.

Convenient, good value for money. Clean and safe

Excellent

Clean, accommodating staff and very convenient location. Will stay here again in the future.

Good price ratio but Extremely packed, lack of service not enough for the Number of people. Cannot use swimming pool as too crowded by not very well educatore people staying inside quite dressed....

Great hotel, beautiful pool and Jacuzzi on the roof

The service of the staff and the breakfast was just above and beyond! You can't find a better place to stay!

The Hotel seems very warm. Some areas of the hotel smells wired esp. 2nd floor. Breakfast is great. Rooms are very clean.

All good

Spacious room, short walking distance to SM mall.

Room is spiky clean and size is adequate. However, no complimentary water wa found during check in. Alerted reception and they will check with housekeeping but none was given until we checked out the following day. Moreover, doorman was not available to assist us when my elderly mother on wheelchair is coming down the van before checking in.. Breakfast was adequate….

nice comfortable

Excellent and convenient to everything .im satisfied for my stay

The only two good things I can say about this hotel are the location and their room layouts and sizes. I stayed at this hotel before the pandemic. I was not happy with my stay then. I thought I'd give it another try, maybe it changed for the better. Especially the WiFi situation which a big thing for me since I always travel for business. Their Wifi is only great at the lobby. When you are in your room, you'll never get anything done. Same problem 5 years ago. Worst part is, you're only allowed to connect 2 devices to the WiFi per room. They should install router to every room and open to unlimited devices. I noticed that their fixtures are falling apart. The bathroom hand towel rack fell halfway as soon as I put the towel through the hook. It's chrome against marble that it made a horrifying sound. I almost had a heart attack. The shower bottom faucet also swivels. I couldn't wrap my head around as to what's going on in the room. They also don't provide both lotion and facial towel for showers. Staff are friendly but they take their sweet time in doing things done. Lots can be achieved if they do things in double time. Inefficient in productivity. It's my general observation with the workforce in the Philippines.

Best breakfast and accessible area to Sm city or anywhere to go

It was ok.. faucet seems broken annoying!

Average gym, great pool, excellent buffet and room.

I like their breakfast buffet and their lobby ( small but nice) The staff are very friendly and helpful to us. I don’t like that if you used their phone in the room even local calls,you have to go down in the lobby to make a call and the bathroom sink needs to be upgraded.

staff was great!

Food is always great and friendly staff. Clean and nice views. I think it’s the best hotel in town for the price.

A very beautiful area of iloilo where you can really enjoy the city. Very lively with a lot of nightlife places to partake. Many various restaurants to choose from and not too far from churches as well. Great roomtop pool and hot tub with the view overlooking iloilo.

Quick service amazing staff

The staff is very helpful and friendly.

I loved the brunch, 6 to 10. There were a lot of choices. The food was really good. The service was great.

Great decor and styling but the towels seemed very old and the air conditioning unit was the noisiest of our whole trip! Hope they can sort that, we did inform them. For a little less than Marriott Courtyard they need to get those details right. Otherwise food and staff service was good.

Thank you for such an memorable stay

Staff not courteous and insensitive to guest needs.staff not wearing proper uniform. Very unprofessional.

Was good

The pool and the jacuzzi needs to be cleaned. The water makes your skin itchy

We had an event here and stayed at a superior room for 2 nights. We were on the 4th floor which was convenient. Everything was fine, comfortable beds and beddings. Not much view from the window - overlooking a roof, street and one side of the building. Staff were hands down lovely and nice. I will stay here again.

I didn’t like that we were refused access to the buffet by staff on our last day. It is open until 11am. We still had 4 minutes until closing. We left after we were told we couldn’t have the buffet. We left.

great location