Unfortunately after the first night I woke up with terrible itching on my feet. Discovering that the bed I slept in had bed bugs. Upon talking with management, they agreed to switch out the bedding, but later decided to move me to another room entirely.

The place was clean and welcoming. We came for a conference at the NOW arena. It was a quick stay. The people above us were bouncing around like they were on pogo sticks, but it didn’t last long. The breakfast had a good assortment. Check in and check were easy. We will be back next year.

The hotel was clean and the beds were comfortable. I like that it’s very close to a few major venues such as Main Event Entertainment and Now Arena. A few things I noticed and I think the hotel can be improved upon are: adding hot chocolate packets for guests (kids would love this and I’ve seen other Holiday Inns offer this), making sure the pancake machine is working at all times (it wasn’t working on one of the days we were there), providing fresh hot oatmeal instead of oatmeal in packets. The only way to make the oatmeal packet was to use hot water in a thermos but that can barely cook the instant oatmeal. It would’ve been better to provide a microwave for guests to use which they don’t have. I’ve stayed at other Holiday Inns and they offer fresh oatmeal which is a plus. Also, they don’t have peanut butter packets, only jelly for the bread. Their hard-boiled eggs taste sour so not sure how long they’ve left them in the fridge. Overall, the hotel is pretty good but they can provide a more comprehensive breakfast experience for guests for the price that they’re charging.

The hotel had an odd smell, especially in the elevators. The front desk staff was friendly, but had to be reminded multiple times for service. We had to try to get new towels, three days in a row.

Bathroom wasn’t clean, hair on shower floor, a bit yellowish looking. Other than that, bed was comfy, ac worked great. There’s a cabelas in walking distance.

Huge rooms and clean property. Good buffet hot breakfast. Looks nee or newly renovated property. 10 mins from everything in Schaumburg/ Hoffman estates. Will definitely book again

Nice

Nice