From the reception on arrival, to the staff at breakfast and dinner, I could not have felt more welcome. I stay in many hotels around the world for business and this was one of my favourite. The location was perfect for me and the room was really well equipped. The food was fantastic. The breakfast waiter even helped me with my plans for the day with great advice on where to go. Will definitely return.

Great staff. New modern hotel. Can’t wait for our next visit.

This is a gorgeous hotel, across the street from Nijo castle. Service is superb and meals in the restaurant were delicious classic Japanese fare. Wonderful stay!

Simply amazing I would recommend.

This was one of the greatest hotel experiences I’ve had ever…. The service was second to none. Most of Japan’s cities are crowded and chaotic, and to return after a long touristy day to the serenity and peacefulness of this hotel was absolutely incredible.

Great experience. I had never been treated so well in a hotel. Highlight for the service provided by Ayumi: extremely attentive, friendly and efficient. It exceeded all expectations

The hotel is lovely, tranquil, secluded. The staff are incredible and service was top notch. Our room had a great view overlooking the castle moat, walls, and tops of the castle (of course in Kyoto by law you can't have a room high enough to view fully over the walls). The room was very clean, quiet, and nicely designed. We did not choose breakfast or dine at the restaurant/bar, however it looked very elegant. There are just so many places to experience in Kyoto outside the hotel. The only thing that could make this hotel even better would be if it had an onsen!

This is a beautiful hotel in a perfect location. Rooms, public areas etc are immaculate with works class design and features. It has a luxury boutique feel to it with super friendly staff The only criticism is their somewhat inflexible approach to eating in the restaurant and access to the bar. Everything has to be pre- booked the day before when you may not be too sure of your plans and there’s little accommodation for any last minute changes. Other than that I’d 100 percent recommend the hotel if you want a peaceful and relaxing break in a city that is one of the jewels of the world.