We were looking for a modest price hotel in a convenient location, and this suited our needs. It was clean and in a good condition. The staff were under pressure during breakfast, but did their best. More staff could be employed. Overall for the price we paid it was what we expected.

It was ok for budget stay.

Very friendly staff, close to the Underground and close to the airport. Delicious breakfast as well.

The bathroom smelled. Poor ventilation so there was a sewer smell to the bathroom.

It was great, unfortunately no hot water first morning but it was fixed. Just an unforseen incident. Staff were friendly and was clean.

Basic, but did the job for one last night before flying out. Parking was tight, but that was to be expected.

Nice new ensuite.

Great experience, will definitely book again. Free parking, great location to train station, 10 minute walk to Hounslow city centre. Comfortable room too. Netflix, bbc iplayer and other tv apps on TV to watch in deluxe room. Great shower and water pressure. Lovely towels and bathroom amenities. Had a few issues on check in with the original double room we checked into (wall socket not working and toilet seat broken) lovely reception was made aware and upgraded our room to deluxe room and catered to our needs. We didn’t have breakfast as we did not need it, but breakfast available to add upon check in. Overall 10/10 - Thank you :)

I stayed for one night. It was average to what I needed. If I was to stay there longer I probably wouldn't stay there.

The image of the hotel from the outside will deceive you into thinking that it is an ancient, ancient building in which you feel British authenticity. But the hotel's external view does not reflect its internal condition. You pay nearly 100 euros for a night where you don't even feel safe. Carpets are never clean There is hair on the sheets which suggests it has not been cleaned Samples of shampoo are not enough to wash the head. You participate in your neighbor's speech and perhaps his breathing. You have to be a mountain climber to climb the stairs to your room. The sink is so small that you think it is a miniature model of a sink, and therefore you will struggle to wash your face. You have to carry toilet paper in your hand because there is no room for it (a farce in every sense of the word) The hotel, which you will pay approximately 100 euros for, does not have a hall to sit in. I wanted to sit in a hall that turned out to be for dining, and the employee ran out saying that it is forbidden to sit here, this hall is for dining only. There are hotels of a higher standard for group accommodation for 16 euros, which are considered better. I don't even recommend going near the hotel. The problem is that you pay for three or four-star accommodation while the room standard is worse than you can imagine. The only good thing is that the day employee is nice . In the end, I advise you to sleep in the car rather than book in this ( Hotel).

The Internet connection was poor, but I asked them to reboot and it was fine.

The civic is a cheap and cheerful hotel with helpful friendly staff. The parking and wifi are both good and both free.

Cheap and cheerful with decent wifi and free parking.

It was just poor

Great little hotel 5 minutes away from Hounslow.

My breakfast marmalade pot had been chewed through by vermin. I raised it but never got a call back. I didn’t notice until I took the last scoop.

Wasn't there long enough to be able to comment. It served a valuable purpose and so I was grateful for the availability at short notice and convenience provided.

Unprofessional and filled with raucous people using obscene language and talking about guns.

My room was small, but functional, the stay was only for one night. I have been here before and depending on who is on reception, makes the difference between a warm welcome, or a feeling they are only putting up with you because they have to. Body language and they way you are looked at gives this away. The fact I had no hot running water for a shower and had to use the kettle to sort out hot water for ablutions to be honest was the last straw, I wont be staying there again, I paid in advance for a service, basic hot water I thought was a given. They have a massive area they could do breakfast in, but they don't offer the service, again you get the feeling they only do what they have to.

We stayed here for one night recently. The walls are paper thin. There was banging, crashing and shouting almost all night long.

Clean and clearly recently renovated, helpful staff, overall pleasant environment. Unfortunately overnight it was very noisy, lots of banging doors, could hear conversations through walls and in the corridor. Our window looked out onto a lightwell with several other windows so light was coming in all night, and the blind had gaps letting a lot of light in.

The hotel was handy for I was workings The room I stayed in was clean and compact. Staff on reception were pleasant. Didn't have breakfast at the hotel so can't comment. Overall okay for a two night stay

Welcome was warm and helpful. Rooms show some signs of refurbishment though the passage ways were uneven and slightly dangerous with the walkway carpets that were laid down.

The staff was very helpful. It would have been nice if the reception area was bigger. There needs to be bannisters that extend up the full length of the stairs. The price and location were very good.

My stay was a last min booking, the staff where very friendly, but the the room were smelling of damp. and persistent fruit flys, blood stain on duvet, constantly been bitten by beg bugs, this hotel could do with a revam and update i would not stay again. Due to the cleandenest of the property. Staff were nice if you dont mind stay with bugs it ok.

Cheap and cheerful can’t fault it for the money.

This stay was not as advertised. The building doesn’t even look like the photos, the room definitely didn’t look like the photos. It was clean but tiny and felt like a hostel. Fine if you’re on a budget and close to the Piccadilly line to get to Heathrow.

Check in was fast and customer service at counter was friendly. The room was adequate for the night, but there's no a/c, so had to leave window open, which opens from the top. Therefore, had to leave blinds up all evening and night and my ground floor room looked out on 2 sheds that employees were in and out of, so I had no privacy and it was noisy. Also, the people in the room next to me were up banging furniture and their door all night. I had to be up at 330am for an early flight, so tried to go to sleep early, but I ended up not sleeping at all because of all these things. I would not recommend or stay again.

Great staff, very welcoming and willing to answer any of our questions as tourists. The room was confortable and clean. The hotel is a 5 mn walk to the underground station and very convenient for it is situated in zone 5. I definitely will stay at the hotel again next time I go to London.

The room was very hot and you could not open the window properly. Luckily I was able to change to a bigger room but I still needed a fan. The TVs did not work in either room.

The room was very noisy and very warm. The bed was of bad quality, with no support at all. Did not enjoy my stay here.

Was not happy for them to photocopy my driving license found a old work I’d. Basic but ok for the price.