I smelled smoke as soon as i walked into the room. Also I was hearing conversations in the hallway several times throughout the night. You would think if there were conversations, people would at least talk quietly. I did not get a good feeling.

nice

Fire alarm went off at 430 am. I was standing outside in my nightgown by myself. No fire engines no one coming around to say it was a false alarm. Tried calling the desk no answer. The outside door did not close properly. You had to pull it closed. The parking lot is terrible needs to be resurfaced. The location of this hotel is perfect. I don’t understand why you don’t maintain it.

Smoke and mirrors, lobby is about the only thing that’s fairly nice Had to walk thru construction site hallway to get to room from lobby Room old and very outdated, mattress was old and uncomfortable Bathroom wasn’t clean at all, hair on toilet seat, toilet wasn’t clean Crazy price for a room after a winter storm in this dump of a place Brown water coming out of shower Walls,ceiling, shower stall cracked. Tub leaning towards wall Room next to mechanical room or chiller, noise all night Flickering lights in bathroom Place should be closed during construction or torn down

Smoke and mirrors, lobby is about the only thing that’s fairly niceHad to walk thru construction site hallway to get to room from lobbyRoom old and very outdated, mattress was old and uncomfortable Bathroom wasn’t clean at all, hair on toilet seat, toilet wasn’t cleanCrazy price for a room after a winter storm in this dump of a placeBrown water coming out of showerWalls,ceiling, shower stall cracked. Tub leaning towards wallRoom next to mechanical room or chiller, noise all nightFlickering lights in bathroomPlace should be closed during construction or torn down

No Snow Removed Noisy Heat Doors Slamming all night Bath tub dirty Beds Hard

Hotel was in transition. We had stayed there several years ago and had a good stay. Expecting the same, we found it almost completely closed. This large conference center hotel was empty. We did not see anyone but the desk clerk. Most areas were dark. Our room was clean but the bed and bedding were poor.

Considering we are still in Covid, things were ok.

Considering we are still in Covid, things were ok.

Everything was fine. Not bad, not great

Stay was good. Front desk staff was pleasant and accommodating. I thought it had Continental Breakfast. However they had a “grab bag” which was very nutritional. They were short on staff and you had to change your own linens. Due to pandemic was cause of cut back on service. OVERALL IT WAS A GREAT VISIT THERE AND FRONT DESK RECEPTIONIST DID ALL SHE COULD TO MAKE US COMFORTABLE. I WOULD GO AGAIN. We are 86 and I have no complaints. A quiet place to celebrate our 66 Wedding Anniversary. We would go again. Rev. Dr. Daniel L. & Renelda E. Brown

Stay was good. Front desk staff was pleasant and accommodating. I thought it had Continental Breakfast.However they had a “grab bag” which was very nutritional. They were short on staff and you had to change your own linens. Due to pandemic was cause of cut back on service. OVERALL IT WAS A GREAT VISIT THERE AND FRONT DESK RECEPTIONIST DID ALL SHE COULD TO MAKE US COMFORTABLE. I WOULD GO AGAIN. We are 86 and I have no complaints. A quiet place to celebrate our 66 Wedding Anniversary. We would go again. Rev. Dr. Daniel L. & Renelda E. Brown

,,mbn,b,mnvbmnvmv

Hotel stay for one night was too expensive. Air conditioner never gotten cool in room stayed 75 when thermostat was set on 68. No breakfast or coffee. Refreshments. Hotel needs upgrades.

The hotel is not good for handicap at all! It’s filthy and can’t believe I paid to sleep there! The beds are awful and poor 89 year father had to walk up stairs and through long hallways. I will no longer use hotels.com!!!

Found condom in room, moved rooms. Had hornets in room and ac broken. Pool was unopen and disqusting. Hotel is a 60 dollar a night hotel charging over double that.

Found condom in room, moved rooms. Had hornets in room and ac broken. Pool was unopen and disqusting. Hotel is a 60 dollar a night hotel charging over double that.

The cleanliness & quiet.

The cleanliness & quiet.

The front desk was rude during check-in and upset I wanted to pay cash for the room, although I made the reservation with a credit card guarantee. I paid cash for the room at check out. The hotel not only also charged the credit card - they charged it twice. Furthermore, they charged the credit card $25 for incidentals. I called the hotel front desk, after finding the correct phone number online. The phone number printed on the hotel folio is wrong. The front desk mentioned a manager would have to call me back to address my questions. “Kerri” also mentioned the $25 incidental fee is hidden in the fine print and I would just have to get over it. I have business travelled the world for over 30 years, never has an incidental charge been applied to me without my informed consent. Please note I will inform the organizers of this national professional organization that hosted the conference of the unprofessional behavior or this hotel in the Clarion brand.

The property is in a great location but is badly worn. The first room I was assigned had a broken AC so I asked to be relocated. That involved a lot of luggage toting as it is a large property built in a rectangle around a courtyard. Had to return to the lobby, which was exactly at the farthest point in the hotel from the bad room. Asked the next room to be nearer to the lobby but it was still a fair distance. The elevator was almost as far from the lobby so I hauled my luggage up and down stairs instead. (It is technically accessible, but I wouldn’t stay here if I needed an elevator.) The bed’s mattress was all springs and the linens were thin and spare. On a positive, the AC worked very well once I turned it on. Last, the hotel is still in full COVID mode, with limited cleaning frequency and grab-and-go breakfast bags, despite many others being closer to normal.

The front desk was rude during check-in and upset I wanted to pay cash for the room, although I made the reservation with a credit card guarantee.I paid cash for the room at check out. The hotel not only also charged the credit card - they charged it twice. Furthermore, they charged the credit card $25 for incidentals.I called the hotel front desk, after finding the correct phone number online. The phone number printed on the hotel folio is wrong. The front desk mentioned a manager would have to call me back to address my questions.“Kerri” also mentioned the $25 incidental fee is hidden in the fine print and I would just have to get over it. I have business travelled the world for over 30 years, never has an incidental charge been applied to me without my informed consent.Please note I will inform the organizers of this national professional organization that hosted the conference of the unprofessional behavior or this hotel in the Clarion brand.

The property is in a great location but is badly worn. The first room I was assigned had a broken AC so I asked to be relocated. That involved a lot of luggage toting as it is a large property built in a rectangle around a courtyard. Had to return to the lobby, which was exactly at the farthest point in the hotel from the bad room. Asked the next room to be nearer to the lobby but it was still a fair distance. The elevator was almost as far from the lobby so I hauled my luggage up and down stairs instead. (It is technically accessible, but I wouldn’t stay here if I needed an elevator.) The bed’s mattress was all springs and the linens were thin and spare. On a positive, the AC worked very well once I turned it on. Last, the hotel is still in full COVID mode, with limited cleaning frequency and grab-and-go breakfast bags, despite many others being closer to normal.

Needs remodeling.

Needs remodeling.

My boyfriend and I book this hotel for us and our kids. I would not recommend anyone to stay here. The service was horrible. The front Dess attend it was very rude it had an attitude. Our door keys didn’t work and when we got a replacement door key those wouldn’t work either. We ended up just leaving and booking another hotel and we still haven’t received our refund.

The hotel is in need of remodeling. The carpet in our room had numerous stains and the TV was small compared to other hotels we stayed at in past week. The bathtub/shower was small but had two different areas with own sinks which was nice. The hallways had a very bad musty smell. The breakfast they advertised was a”bagged breakfast” with juice, orange, muffin, protein bar with coffee available. Had I known this I would not have chosen this hotel. They need to advertise correctly what their breakfast is. All the hotels I have stayed at lately had open breakfast bars with eggs, waffles etc. I do not recommend this hotel but the staff were nice.

Left my wallet on the desk for a second and it went missing

Nothing

Clean and nice the only thing I would want more is a larger TV.

The lobby is beautiful, lavishly decorated making one eager to open the door to their room in hopes of enjoying similar lavishness on a smaller scale only to be greeted by peeling wallpaper, a non functioning ac unit,a broken floor lamp, dated bedspreads, dated looking room and a big big feeling of regret having paid so ridiculously much for a room that is akin to a motel 6 at best!

Had a room on the 3rd floor only to find there was no working elevator.