Staff was very helpful. Spoke English well

The service was the worst. It's crowded and messy. Vietnamese people open the hotel door and talk loudly. It's a five-star hotel, but no one controls them.The phone in the room is broken and doesn't work properly. I can't call room service. All the shampoos, hair conditioners, bodywashes, and handwashes in the shower are broken and I can't wash properly. When checking in or checking out, we don't hold back those who don't follow the order and deal with Vietnamese first. It's the worst hotel I've ever been to. I don't think I'll ever visit again in my life. No one sets the table even when I go to eat. It was a terrible experience

We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance.

I had an absolutely incredible stay at this hotel!! Probably in the top 5 best hotel stays I have ever had. Our room on the 22nd floor was absolutely amazing, beautifully renovated with modern finishes and a balcony with a stunning view of Halong bay… this hotel had everything! …and the front desk staff members were amazing- very friendly and eager to help us maximize our stay… they recommended a one-day boat tour which was really quite excellent. The breakfast buffet wasn’t included, but was really exceptional!! The dining room and lounge areas were beautiful and very comfortable with big cushy chairs! The overall price was very reasonable! My only complaint was that we went for a late dinner (9:30pm) at the restaurant where it was just us and one other table, and for some reason the food took forever… our server was lovely though and very apologetic, and she compensated us fairly so in the end everything was made right! When I come back here this would definitely be my go-to hotel! I highly recommend it!

Huge hotel, but no people. Had the staff to myself so service was excellent.

Cleaniness and super nice and helpful receptionist

The room service was expensive and the food was just alright. The staff were nice and attentive. Except I was told I wasn't allow to sit to smoke but had to stand. It was late in the evening and there was no other guest around. Be prepared for a deposit of about 2 million dong in cash or on credit card.

Spacy rooms, nothing special in terms of facilities and surroundings. Funny with a small kitchen, but no pots, pans, plates etc. Hotel staff not service minded at all, and we had to argue in order to get an extra blanket to our grown up kids, who had to share a double bed. Neither helpful in regards to getting a taxi to a cruise that we had booked in advance, until we agreed to pay extra.

New and Clean

Great location to explore the Bay area

Out stay was amazing , staff were great, room was above expectation. Highly recommended

Great stay!

The hotel is new and modern. All staffs are nice and friendly. Only complaint is our room on the 8th floor is not sound proof you could hear all the conversations outside in the hallway when you are trying to get some sleep. Location is a little further out from central area.

Gorgeous hotel. Spacious rooms with comfortable beds, beautiful views. Great location to tour the city of Halong from. Buffet breakfast was really good. Hotel staff helpful in arranging taxi.

Very high end hotel in Ha Long. Extremely comfortable rooms, spacious with incredible views. Friendly staff. Food is fantastic. Beautiful place to stay before our cruise on the Ha Long Bay

We had great time!!! Awesome place!!!

Excellent experience staying at Best Western Sapphire. Beautiful view, great staff, lovely food in Hotel Restaurant. Still very quiet in Halong area, I think due to Covid, but is definitely coming back to life.

Excellent modern hotel in Halong Bay area!

All are good. Highly recommended

Very nice hotel and staff. However, the construction noise around is very loud. Kind of far away from other shops and restaurants. Not much to do in the area.

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