This was our second time staying at this hotel. It is super nice- clean, close to things, etc. Our family really likes it and will always choose this one when coming to Columbus.

Friendly service, very clean & nice heated pool

Great!

It was a great stay overall and just what we needed. Location was good and free breakfast was nice. Beds were comfy

Hyatt House was a perfect hotel for my husband and I. Clean, comfortable, convenient, it fit our needs perfectly. And very nice complimentary breakfast.

We had a great stay at Hyatt House! The room was big, everything was clean, and breakfast was delicious!

Very good location!

I had stayed in this property previously in 2023 and was very pleased. Hence I booked a return stay. I booked 4 nights on a return trip Based on the second experience, I won’t be back. There was no one glaring problem. It was more of death by 1000 cuts. The front desk staff was cordial enough, but I was shocked by how unkempt and unprofessional they and the desk area was. Twice I walked up on someone who was dozing at the desk. Someone else looked like they hadn’t showered in a week. I was on the second floor and the area in front of the elevators and the rug down the hall was stained in dozens of places. The room itself was just plain annoying. I had to turn the refrigerator down to an unusable warm temperature because it buzzed and rattled so loudly. The smoke detector emitted tiny strobe lights all night long. The bathroom door is not soundproof. There was no water pressure … it was fixed once I brought it to front desk attention. Why hadn’t housekeeping done that? The grout under the sink was filthy. I’ve never been in a less soundproof hotel room. I could hear the people above me walking and the conversation in the room next-door. I know the trend now is only provide room service every other day and I’m OK with that. However, that meant we only had one cleaning in four days. I had to ask for toilet paper and towels. The sheets were never changed. Cups were rinsed and put back on the counter wet. For $250 a night it was simply unacceptable all the way around.