1. It is unfortunate that the property did not acknowledge messages sent through Expedia even though upon calling, they confirmed they not only had received but also action requests from those messages. An example is support pickup. 2. Despite confirming airport pickup by phone before travel, on arrival, there was no one waiting. Efforts to reach the property by phone upon arriving were unsuccessful (no one picked up) until we acquired a local simcard. Even then, there seems to have been poor coordination since the driver went to the domestic terminal despite having shared the flight number and airline. 3. Upon arriving at the property, the sense one got was over familiarity of staff, from reception to the spa, with guests of African descent. As a result, and based on sharing of experiences with other members of the wedding party of European descent, there was a clearly inferior service and experience. Even when we communicated dissatisfaction with service, or service failures, there was little effort to address the lapses. Most disappointing especially given that we had traveled for a beautiful event ie witnessing and celebrating the Union of a dear friend.

A beautiful property and close to the airport with a convenient shuttle. Book it ahead. Great pool. Dining options are good however many of the items on the menu are not available. The wine list is basic and their cellar air con was broken so it was warmer inside than out. All well intentioned and friendly service but training and execution are not quite where they could be.

The hotel is very green and full of fresh air. I was very happy I did not see anyone smoking around.

Wonderful location in the countryside, great attention to detail regarding the decor, comfortable rooms, with tea and coffee and an iron in the room. Great shower and clean rooms. Breakfast was great too.

Really nice place staff was amazing. Would definitely return

The layout and the gardens are fantastic.

The property location in the outskirts of Lusaka makes it ideal for a gateaway and good for resting. Facilities such as the swiming pool are in very good consition. The service is very good-mostly served by Dominic who made our stay memorable. They can do better in waiter training and motivation but Dominic was simply amazing.

Lovely rooms, great food, pleasant and responsive staff. Spa was amazing!