Staff is very nice. Quality dining and room felt like pure opulence. Very content with my stay.

Helpful and friendly staff

Beautiful room, very comfortable

You don’t walk guests at 8:15pm on a Saturday when they call ahead right before the flight to ask if the room will be ready. Total disappointment, entire place is forgettable.

The staff was friendly, accommodating, and professional. The room was very clean and the shower was top-notch for a hotel shower.

Great location and property

Beautiful property, lovely rooms and great service. Only concern was the King bed was more like a Queen bed.

Very fancy, overall great hotel, was a bit hard to find at first just because its on the corner of a building

When we visit Chicago we stay at the LaSalle. You should too.

They are great and accommodating. Expedia had horrible customer service and told me my hotel was full at 830pm by email which they conveyed at 910pm when I attempted to check in ar the Canopy Hilton at 9:10pm. I will NEVER use Expedia again. Ridiculous and horrible way to handle customers

My wife and I stayed for two nights. We had only positive feedback for the hotel: friendly staff, amazing room (especially the bathroom and walk-in shower), the location. Would highly recommend and stay again.

Everything about this hotel was first class. Substantial room with a super comfortable bed and separate bathroom. Ease of check in, great bar and super attentive staff made this a great stay. Central to some of Chicago best sights with Union station and the Chicago Waterway, the theatre district and Millennium Park being just 5 minutes walk away. We absolutely walked everywhere, and will most definitely return.

Overall not impressed by this hotel. Several things I complained about at the front desk and no action taken such as stained bed comforter, charged $17 for coffee in the lobby, and asked if we were allowed to remove the items (for sale) in the mini fridge so that we could put our own waters in there and told no. The rooms are small, there is a men’s cologne pumped into the lobby/elevators/hallway that had me sneezing, staff was a bit rude in the restaurant and the prices for anything were too high. Would not recommend or stay again.

Location was excellent! The staff was fabulous! My only issue was with the towels…scratchy:(

Wonderful hotel- 5 star service/experience without the overwhelming price. We'll continue to choose this location when staying in Chicago.

Definitely exceeded expectations across the board

We were in town for a concert at the Auditorium Theatre and a visit to the Art Institute museum. We’ve stayed at other hotels in the vicinity and were not impressed, so I honestly did not have high expectations. The moment we walked into the property we were very pleased. The staff was top-notch and the property had a classy modern art deco style. Our room was lovely and comfortable. The location felt safe and was conveniently located within a short walking distance to everywhere we wanted to go. We enjoyed breakfast both mornings at the Grill On 21 and it was delicious, filling, fairly priced and we received excellent service. We will definitely be staying at the LaSalle the next time we are in Chicago. If I had a small criticism it would be that the towels were on the rough side, as well as the cheap toilet paper and tissues.

Excellent and clean hotel - highly recommended

Room and staff amazing . However , dinner and breakfast at Grill on 21 were just ok , nothing special for the price .

I like everything about this hotel except the wifi which was below standard and interfered with my ability to work, and the tv in my room which had some glitch related either to the connection or perhaps the wifi, also? But all in all, it is a very nice, comfortable, clean place in a quiet area, and a one mile walk from the river and some great restaurants. i would stay here again.

The LaSalle Chicago, Autograph Collection is a stunning and luxurious hotel that offers a memorable experience to its guests. The hotel's upscale decor and elegant ambiance create a sophisticated atmosphere that is perfect for a relaxing stay. The staff is friendly, welcoming, and always ready to assist guests with their needs. The rooms are spacious, well-appointed, and impeccably clean, providing a comfortable and cozy retreat after a long day of exploring the city. The hotel's location is unbeatable, with easy access to Chicago's top attractions, restaurants, and shopping areas. The food and service at the hotel's restaurant are exceptional, offering a delightful culinary experience. While there were some issues with the availability of the car service, the hotel staff was quick to address the problem and ensure that guests were satisfied. Overall, the LaSalle Chicago, Autograph Collection is a top-notch hotel that provides an unforgettable experience to its guests.

I’ve stayed there twice now. The service is excellent and the room are very nice.

TV didn’t work. Repair requested. Bar tender wouldn’t look at us to order a drink until we were seated at bar. We arrived 20 minutes before 3:00 and were given a pager for checkin when our room was ready. After an hour we discovered that others who came in after us were being given rooms before us.

Located in the heart of the city, yet quiet, rooms are beautifully redone and very clean. Had a great time during our 3 night stay. Complimentary unlimited purified water bottles were very helpful. Wonderful stay overall.

Great hotel, friendly and competent staff. Clean and practical.

My stay was amazing. I’ll definitely be back.

This was a perfect hotel and the room was the best for my birthday weekend! Service plus valet drop off was impeccable!

The property was located in a great place in town and within walking distance of many places to sight-see.

We booked this hotel so we would be in walking distance to millennium park and Ellis tower. This location is perfect to walk to both. And the hotel...wow! Totally upscale and beautiful! The bed was so comfortable and the amenities were on point. I would certainly recommend this hotel for anyone to stay and visit the places we did. Only thing was offside parking was a little confusing when arriving but totally fine once we checked with the front desk staff.

Beautiful property in a part of Chicago that is sometimes safe, sometimes not. Staff was aloof, at best.

The hotel was great and the staff very friendly. The room was updated and spacious. The bedding was ok, pillows were very flat. Also the bathroom doors were very squeaky and I asked a few times to get fixed, but unfortunately they were not.

One of the nicest hotels I've stayed in. Gorgeous interior design, staff fantastic, bar and restaurant first class. Highly recommend.