The location is good. They need to clean the rooms better. They also need better communication. I was lock out my room for over an hour, nobody answered the phone.

Not what was showed on the pictures. Super super small. For the price you get a Better place around the corner in the comfort inn.

The room was basically ok. Otherwise we did not have an iron and iron board to use for funeral clothing the next day. The fees for cleaning the room was astronomical and I did not see the option an available to add cleaning of room up front. We were unable to access the balcony as it was a window. The room should have had a full length mirror. The rug outside of bathroom I almost tripped on because the glue had worn out. More towel holders in bathroom needed. The pictures were misleading and no service people on site

The property was nice, similar to the pictures online that they use for promo purposes. But the specific unit we stayed in had a few dents, scratches and chips to the walls & the ceiling in the bathroom was chipped and showed signs of water damage. For the price that you have to pay I think they should get someone out there to fix these issues. But other than that our stay was pleasant.

Terrible place to stay. Our door was almost broken. The passcode that they had sent us didn't work and we spent for 30 mins to get in the room. There was no hair dryer and we asked for one , it took two days to get it.

Very nice and clean

The absolute worst place I have ever stayed in NYC

Good

Hotel was very nice and spacious. Very good price for what you get

Good accommodation in the city

I was given a room that was disgusting and waited an hour for another room that was a little better but wasnt up to standards. Customer service didnt help at all and didnt get back to me until the day before my departure after being there for 3 days.

Perfect places

Toilet seat very loose! Other side of the wall is the gym so don’t bother sleeping in it loud every single day! Don’t waste your time here

The place was fine, but there was no TV remote , so we were not able to use the TV. I emailed this feedback while we were on site., and have never heard back.

The room was moderate. Good for the extended stay. The place could use some TLC, but overall was pleased with it. No issues. Download the Global Suites app as it will be easy to get the entrance details.

The property was very luxury and looked just like it was advertised

The PIN number the property emailed me to get in and out of the lobby door and room door was not working multiple times I had to call for help multiple times because there is no front desk or staff. I had to use the bathroom and the PIN number wasn’t working the wait time to speak to someone was long and it took long for the property to reset the lock or change the pin. Again this happened more then twice so I was locked out looking stupid trying to get in the building and in the hallway mad long multiple times. The property has 3 floors my balcony room over looked the storage company next door but once you look up it’s a pretty nice view. The property is very clean nice and quiet. The bed was comfortable. Overall I had a nice time and the property was really nice they just have to fix they PIN number system or get staff because for the price I paid I was very annoyed and angry dealing with the process it takes when the PIN code doesn’t work and standing around looking weird trying to get in a building or locked room is just weird behavior like hello I paid yall got me looking weird

We liked how close it was to yankee stadium despite other people having key issues we had none of those. The room was clean how ever someone should fix some small things around apartment ( loose toilet paper holder loose towel holder small hole in wall) other than that was exactly what we needed for this trip

Easy to access the building & unit with the emailed instructions. Unit was pretty clean, minus some mold in the bathroom. AC worked great & additions like plates & cutlery, a larger than standard mini fridge, multiple trash cans, extra towels made our stay more comfortable. Sheets were clean but in the rougher side. They provide plenty of pillows. The room is bright, even with all the blinds closed, so I’d recommend packing a sleep mask. I upgraded to include a balcony & that was a real disappointment. There were broken & missing tiles that made it a safety hazard.

When i arrived, i was never able to check in to my room! There was nobody available to help me and even hotels.com couldn't contact the hotel company. I was stranded at 1 o'clock IN THE MORNING IN NEW YORK! This entire company is a scam! Avoid at all cost!

Please don’t stay here . It’s nothing like the pictures.

Clean, modern, luxurious and easy going, though I wish there was a way to cover the sunlight out better

On first arrival , contrary to many of the negative comments read in the reviews, I had no issues entering into your property! The room appeared just as described in the booking photos. We did notice the the faucet on the bathroom is poorly attached and blinds in the windows were extremely unkempt, however this was not a big problem. I was excited to right a great review and price the naysayers in correct! However, it wasn’t until we went observe the view from the balcony that we noticed the door to the balcony seemed to have been tampered with and would not securely lock. When the wind blew the door would fly open leaving the apartment completely open and unsecured. Within a little more of an hour of our check in we attempted to reported the concern to your company by contacting the emergency number provided . After several attempts and multiple transfers we were finally able to speak with a representative that ensured us that concern was marked priority, maintenance would be contacted, and our concern would be handled immediately. After hours of waiting and no response from maintenance the emergency number was contacted again. Resolved 23 hours later! We spent the first night in your rental feeling unsafe and unsecured throughout the entire night. In addition to this we spent first full day of our vacation held captive in our rental! We missed out on a scheduled family event Monday. Requested compensation from company but denied.

No good very bad area

I never received my pin to enter the premises and it was never mentioned that this facility was a self check in and check out ! That should be a in BOLD!!

Did not even stay here. The Keypads for the 2 rooms they tried to place us in were broken. Still waiting for my refund.

The property was clean, beds were comfortable, and it was priced right. It was relatively walkable and we felt safe. Unfortunately, we booked a room with a "kitchen" due to food allergies making eating out difficult. The "kitchen" was actually a sink, microwave, toaster, and mini fridge. There was also a motor-type noise that turned on every 10 minutes or so...while the noise was not SUPER loud...combined with the neighbor slamming things around each night, it made for challenging sleep. Lastly, be sure to bring a roll or 2 of toilet paper with you. We had 2 half rolls for 4 people for 4 days and there's no front desk to make requests from. Overall, the hotel wasn't bad by any means, but we will probably choose a different location next time we visit NY.

Awful communication, no service desk and the number listed barely answers. Actually one of the numbers listed was for a singles hotline. Booked a two night stay. Got there for the first night and had to spend an hour on the phone jist to get in the building. Then we were told there was no availability for our second night, mind you we went on july4-6 and i booked this in march. Rooms were not worth the money we paid and there were srains all over the tables and bathroom. Would not recommend.

The faucet in the unit was not working the entire stay. When I arrived the codes did not work for the building entry door. I called to let them know about both things and they said someone will come on Monday. No one ever came to the unit.

Everything was good!

I booked a room with a Balcony when I arrived, there was no physical human to interact with And did not have a balcony . I was locked out didn’t have a passcode. It took over an hour to get access to the room once I got access to the room I did not have a balcony. The rooms on Expedia show balconies and views The building that I went in, only went up to the third floor for the elevator access that I was given. Horrible experience called several times to complain no help. Never could get in contact with somebody who worked there it was always an answering service or operator. Horrible, horrible horrible

I selected a Non Smoking apartment because my son has asthma and when we got there the apartment had a terribly odor to nicotine, from outside the door we were able to smell it. This is not a case that the person before was smoking in, no, this is a case that this apartment has been with smokers forever, you can see the track of the nicotine in everywhere. We called several times to try to move to another apt. and they said "somebody is going to call us", for this issue and because the tv remote control was not working, they never called, when I called the last time I forced the operator to give me a solution and after he consulted with somebody he told me there was no other apartment availabe, there was no anybody available to bring us other tv control or the batteries, there was no a supervisor to talk at this time, there was nobody able to bring an air cleaner. At this point we didn't have any other option to leave, I asked for a refund and he said he had to request it because he didn't have the authority to do it. We had to stay and go out to get an air cleaner, candles and staff to clean the surfaces, and until today June 12th nobody called me to reimburse at least what we spent or to apologize. Next day I saw the cleaning lady and commented about the condition of the apartment and she said people have been smoking always in all the apartments. I will report it to the Board of Health, there is a Non Smoking sign on all the doors but is false advertisement.