We arrived at 4:15pm and found out the 2 rooms we booked were not ready. It was a busy weekend with an event that occurs every year on this weekend - so they should have been more prepared. The girl at the front desk had no idea about it. Anyway, she told us that she would call my cell once the rooms were ready. We sat in the lobby for over an hour. At 5:30, I went to check on the rooms. One of them was ready and the 2nd was "almost ready". She got us into our first room. We took all our stuff there and decided while we waited we would go grab some dinner. On the way out, we passed by the room next to where our 2nd one was going to be. There were 4 people from housekeeping in the room chatting. Once was on a kitchen stool and stood up quickly when we walked by. Two others were fluffing pillows and the 4th was just standing there. They were all chatting and not really doing much. This was after 6pm at this point. We finally got the call that our 2nd room was ready at 6:45 - that is 2 1/2 hours after we arrived. Minor issues - The 2nd room didn't have a remote - had to go back to the front desk to get one. 1st room - the toilet paper holder kept falling if you didn't balance the TP on it just right. Only 1 bar of soap for the sink - nothing for the shower (didn't feel like asking for more after the check-in issues). Definitely will not stay there again for that event.

I loved the property and the location

FYI: Expedia has Checkout time listed as 12pm but it is 11am. They will charge you a late fee! I booked a room with 2 queen beds and was given a room with one king instead. It wasn’t ideal but made it work. Housekeeping only came once between Friday and Monday.

Stayed for a cheer competiton with children. Not one complaint. Kitchenette amenities worked well, shower anf bathroom was nice, beds were comfortable. Complimentary breakfast was appetizing.Will stay again.

Staff is always the best

The desk clerk was very friendly and our room was very nice and spacious. We reserved a room with 2 queen beds and ended up with a room with 1 king bed but it was a much nicer room and one guest ended up not coming anyway so it worked.

Outstanding service

Everything was great

The staff was very helpful and nice. Enjoyed our stay. When we return to Pflugerville, TX we will stay there again. Thanks for making us feel at home away from home 😊

Hotel was clean and staff was excellent, the only draw back was that you could hear doors slam while in your room

The hotel was really clean and comfortable. There is a real issue with extremely low water pressure. Also, the breakfast area sign advertised holiday breakfasts from 7-10 am. When we arrived to eat at 9:15 am, we were told since it was a Monday, it had only been open from 6-9 am. We reported this to the desk clerk but went without breakfast that day. Every employee was very helpful.

Only complaint was the ice machines were not working.

Very clean, at a very convenient location for shopping, to restaurants and even to just walk around. Staff was very friendly. I would recommend this place and WILL stay again.

Hotel check in process was fast! The rooms were nice and clean! Many choices for breakfast.

The air conditioner in our room sounded like a jet taking offf for the entire time. The rest of the hotel was nice but the breakfast is pretty much inedible. They ran out of some essential items for days. We will be coming back and forth to this area monthly but this hotel will be a skip.

Newly built hotels with teething issues. Would be better once problems are fixed.

We were helped with all of our needs. We will return!

Well, we arrived at noon as we usually do to check in at any hotel for our regular couple's staycation which we do every month. I explained to her that we never experience any issues anywhere with the hotel checking us in "early" around noon. This receptionist, however, told us check it was a strict 3 pm--she didn't even make an effort to check on room availability or make any effort to get us into a room. Since we were "stuck" with no room, we went to eat some lunch nearby, and with nowhere else to go after lunch, we came back to the hotel to wait 'til 3.. She saw us waiting in the lobby and told us she was going to go ahead and check us in. She checked us into a room and when we went up and opened the door, the room was a mess and not made up yet. So we hauled the cart back down and without even apologizing, she checked us into a different room. When we went up to the second room it was also a mess and had not yet been made up. At this point we thought she was doing this to us on purpose. She sent us to a 3rd room, hauling the cart everywhere we went, and finally the 3rd room was clean. This receptionist/hostess was not very friendly, obviously not very helpful, and completely unprofessional. We do realize it's incredibly hard for the service industry to fill positions post-covid , but a hotel receptionist should possess some friendlier more helpful attributes.

There was dishes that needed to be washed in the sink. It appeared that a child had written on the walls of the room And needed a good vacuum.

Cannot rate anything in the room because we showed up to check in only to discover they cancelled our reservation as they overbooked the hotel. The receptionist was not at the desk when we entered so had to wait for them to come out of their office. The receptionist looked and talked like we were crazy for wanting to check in for our reservation. No one called us to tell us our reservation was cancelled so at 10pm, we had to drive back home since there were no other hotels available in the area. I had made the reservation over two months in advance of our planned stay.

Great

the room and breakfast was amazing. Only issue was that the pool was/is dirty.

I like the room, a home away from home. I also, like the fact that house keeping does not go into your room unless you request it.

When we checked in we were given room keys to an occupied room. Made us wonder how secure our room would be. The room had a cooktop, refrigerator and dishwasher but no cups, glasses, silverware or dishes. When we asked for cups we got 4 6oz plastic cups.

Safe area

Loved the room! But we had some issues. First they gave us a room that had not been cleaned.. received a new room. New room had no shampoo or bar soap. We had one Body wash bottle that was full and another one half full which was probably left over from the previous people. The closet and shower lights were not working. Also on the floor by the bed was a q-tip. They really need to improve on the housekeeping!!!

I was very pleased with the condition of the hotel and cleanliness.

Loved everything about this hotel. Will definitely be staying here again.

Clean hotel, located in the heart of Pflugerville. Would recommend to anyone!

I was not expecting so much, so clean, friendly staff, our room was like a mini house, we are definitely coming back .

Comfortable bed clean rooms

Love it was perfect for me and my family