The joy of this hotel starts as you enter the Lobby with the fabulous welcome of the staff. That welcome doesn't reduce as you stay there. Lily and. Vivian are charming delightful young ladies who could not do enough to help us. The rooms are very comfortable and of a very high standard. Breakfast was as good as it gets and the latte was true barista quality. The pool, although not large was a nice spot to cool off. The hotel is very well located and they can help with tours. They also sent us to a good street to change currency at a very good rate. This is a true 5 star boutique hotel

The hotel is well located and the staff are fantastic. Lyly took great care of us. Breakfast was extensive and the coffee was as good as it can get! Highly recommend staying there.

Absolutely fabulous place in a great location

We thoroughly enjoyed our time in Hanoi taking side trips to Sapa and Halong bay so ended up checking into and out lf the GM Premium 3 times. It is in an excellent location and the rooms are very comfortable with the hotel having a rooftop bar, pool and restaurant for the buffet breakfast. There is also a small gym in the basement but with little equipment. The staff were incredible with nothing being too much trouble. On arrival Alex and Vivian looked after us extremely well and checked if there were any issues they could help with via WhatsApp. They could book tours and saw us safely into taxis and across the road if needed (if you haven't been to Vietnam that last comment won't make any sense!). We were genuinely sad to leave.

We had a wonderful stay at GM Premium which has a great location in the Old Quarter. The staff went above and beyond to make our stay special. For example, they helped us with transfers and luggage storage for an extra day after checkout so we could take a 2-day Halong Bay cruise. The staff even invited us to use their facilities (spa shower and pool) after we returned! We also recommend the rooftop restaurant for dinner which was delicious and so enjoyable after a long day of touring.

Amazing experience - we were well taken care of. Warm hospitality at highest level, we were literally treated like family. Special thank you to Lyly and Vivian! Giorgio & Dinah

Very attentive staff. Great option in old Hanoi

This was the best hotel in the middle of the old quarter. Everything is accessible !! Lot of shopping places. The hotel is very clean. The front staff are so friendly and warm and always ready to help you in every details. I highly recommend this hotel if you travel to Hanoi .

Wonderful stays at GM Premium. Pretty new and luxurious decor. Bright sunny room with huge terrace, I got free upgrade which was nice. Clean comfy bedding. Skybar was awesome, delicious dishes with nice ambience. Friendly staffs. Centrally located at old quarter. Everything is within walking distance. This my go to hotel in Hanoi

We loved our stay at the GM Premium Hotel. The hotel room was spotless and the service was fantastic. Every member of the staff went the extra distance to make us feel pampered and nothing was too much trouble. The service was friendly and personal, a great stay in the Old Quarter area which is very lively. We went to the Puppet Theatre nearby which was fun and loved strolling by the lake. Cocktails by the pool topped off a great couple of days in Hanoi.

Lovely staff. Nice rooms. Vivian was especially friendly.

This place was a gem!

Amazing

Awesome small hotel in the center of Hanoi historic district. We stayed there only for a night but enjoyed the amazing hospitality of the staff (they literally come in the street to greet you and help you with luggage) upon arrival. Rooms are clean, quite big (we had connecting rooms) and with every modern comfort. The bar/restaurant on top floor was a winner for my teenagers with fantastic views and great food. If ever coming back to Hanoi we’ll stay at this hotel for sure. Highly recommended!

On this trip, I stayed at GM Premium for two nights on two separate occasions while traveling to Ninh Binh and Ha Long and back. Both stays were very pleasant with particularly exceptional customer service from Vivian. She provided excellent restaurant and cafe recommendations that I enjoyed. The facilities were nice, clean and updated as well. I very much enjoyed staying and would recommend this hotel for the quality customer service.

It has been a great experience to stay here. All the staffs are very friendly the restaurant and sky bar are fantastic. The room is clean with sufficient space. Great location. Would definitely stay here again next time. Special thanks to Vivien and Taylor at front desk they are extremely helpful and nice.

My family and I stayed at the GM Premium Hotel in Hanoi, Vietnam, for 2 nights and then another night on our return to Hanoi. We stayed in many very nice hotels for 16 days, however, our favorite in terms of the staff and service was the GM Premium in Hanoi. Vivian, who works at the front desk, did an outstanding job in helping us out with a glitch we had with our transportation to Sapa. She spent so much time and effort. We really appreciate her and the hotel has an excellent staff member in Vivian. The hotel is on a very busy street and in Vietnam the pedestrian does not have the right of way at intersections or in crosswalks. Whenever we got out of the cab the staff would come out on the street and form a line with their bodies to shield us from the oncoming cars. The staff at the front desk had excellent English skills, were very helpful in every possible way and they were dressed & groomed impeccably. The hotel is very well decorated and has a lot of character. They provided a full breakfast with a wide variety of choices. They have a sister hotel about four block away and the hotel provides a food voucher for one free dish per room. The roof top swimming pool has a view of the city and is very refreshing because it is so hot & humid in Vietnam.

Great experince, VERY cool hotel. Perfect location. Amazing staff

This hotel lived up to the reviews on line and with Hotels.com. Super friendly staff, clean comfortable rooms, great location near the lake in Old Quarter. I would definitely stay here next time I visit Hanoi!

Perfect spot in Ha Noi

This place was amazing. The staff went above and beyond. I came in late and they made sure to get me fed and settled. The breakfast in the morning was also amazing. They do made to order food as well as a buffet and made to order coffee drinks. Loved the place.

GM Premium Hotel was great

It was in the heart of the old quarter. Tye staff were very accomodating and pleasant. Everything was within walking distance and the staff ofdered advice and options. The restarants at the hotel were wondefull as well.

Mr. Tim was extremely hospitable and helpful. Great breakfast. Quiet, comfy rooms.

Nice hotel with very friendly/helpfull staff.

The staff here are amazing, and the location is perfect. Cocktail prices are on the high side, but are of a much higher quality than other places we'd been to - the view from the pool and bar/restaurant is incredible.

Found the GM Premium Hotel the perfect place to finish off our family holiday (saved the best for last) . Great service and walking distance to all the major attractions . The breakfast filled us up for the day and cooling off in the roof top pool before dinner made life very pleasant. All ready planning our next trip. Staff where super friendly and helpfully organising transportation

I have been around the world and stayed at many hotels in Asia, Europe, the US and Latin America. However, the service in this hotel was above my expectations. The staff was so polite, friendly, and professional that I am already planning to go back. The breakfast was superb and so was the food and drinks at the restaurant. My room was comfortable, clean and the decoration was wonderful. I HIGHLY recommend this hotel. Trust me. Your experience will be DIVINE as well!

Fabulous central location right in the heart of the old quarter. the hotel foyer looks like a 5 star hotel! The staff were simply amazing. Special thanks to Gem at reception and Mr Cuong who answered all our questions and nothing was ever too much trouble. The rooms were of an average 4 star hotel. Great pool, gym and floor top bar/ restaurant. I would definitely recommend this hotel as a great 4 star hotel.

Service from staff could not be faltered. Everyone was so friendly and accommodating. Rooms were large comfortable and spotless. Location is great for the old quarter.

Amazing hotel, could not recommend this place enough. The staff are lovely, the beds are comfy and the location couldn’t have been better.

Great location within the old quarter. Very helpful staff.