Very good accommodation for me. no fancy but the neccessary things.

Ad on Orbitz website, they say ALL INCLUSIVE,BREAKFAST INCLUDED. THIS IS NOT TRUE,THEY EVEN WALK AROUND WITH HOTEL SHIRT THAT SAYS ALL INCLUSIVE

They couldn't find our reservation at first. Check in was hard. The receptionist is such an arrogant person. The pool was clean but it had way too much bleach. I wouldn't visit again.

The experience was bad, I checked the app and it said "pets accepted" they never told me that I had to tell them if I had one and even less that there was a cost to bring a pet, which I paid for (in other places they say when there is an extra cost for the pet and also when you have to tell them). The customer service by Whatspp, bad too, the person who attended me never gave any solution, nor showed interest in resolving the complaint. I would definitely not go back to that place.

Check in was a joke. Very frustrating I was charged extra $120 usd for ac No towels. No privacy I checked out12 early even though prepaid with no refund

The staff couldn't find my reservation, charged me for the stay again. Less than welcoming.

The hotel never received the payment so I had to pay separately and hotels.com wouldn’t reimburse me Stop using hotels.com they have zero customer service