La ubicacion esta padre, y el hotel cumple digamos pero nada fuera de lo normal.

Falta un poco de limpieza, esta muy masivo el hotel entonces como que no te atenienden tan bien. De echo el personal de recepcion fatal la verdad se portaron muy mal, no ayudaban en nada si les preguntabas cosas.

Everything was great very good breakfast The employees take care of everything and more Highly Recommended .

Location is excellent. Breakfast was amazing.

Location and decor.

Service and room cleaning. We were unfortunately checked into a room that had a dead pigeon laying outside the window on the rocks- you could open the window and touch it it was so close. We immediately asked the front desk for help. They assured us the dead bird would be removed and the room would be sanitized properly. After leaving the room for over 3 hours we returned to the dead bird not being attended to. We then had to speak with multiple staff members- some of which seemed irritated to assist- before the situation was attended to. We were assured the room was cleaned properly after removing the dead bird- but it wasn’t, you could see footprints from whomever climbed onto the window sill to remove the dead bird. Then, the pillows they put on the bed were left on the window sill. It was really a terrible experience and disappointing for a 5 star hotel.

Firstly, every member of staff I spoke you were WONDERFUL; very warm, kind, helpful. Everyone spoke wonderful English, I regret that I couldn't speak Spanish. They contributed much to how nice my experience was. Including the cleaners and breakfast staff. Loved that I had a bottle of water each time my room was cleaned. The cleaners even asked, of the sachets, which I would prefer to have more or less (tea or coffee etc). The location is fantastic also. The Cervantes monument is one of my favourite sculptural peieces in Madrid so it was nice to see it every day. Not far from the palace of course as well as bars and restaurants. I went to see a ballet by Compañía Nacional de Danza @cndanzaspain my firend performed in at Teatro de Zarazuela which wasn't far. I saw SILVIA PEREZ CRUZ @silviaperezcruzzzzz perform at the Noches de Botanico festival which was wonderful - it was about an hour's walk. Also the bathroom products were all great. I was only there for a couple of days but wish I was there longer.

Only issues were the swimming pool was too cold and I would have liked an espresso machine in the room. Reina Victoria had an espresso machine which meant I could buy my own pods which is really nice. It was nice to have a nice coffee in the room and saved me buying coffee outside plus it was too hot to want to buy coffee. But it's a very minor issue.

Breakfast was great and location right in the middle of Madrid is very useful meaning most things are within a walking distance. The staff were super friendly

The hotel corridors are little too dark. Prior to travel I was completely unable to reach reservations through phone or email they never responded to my email.

excellent breakfast. loved the selection and the fact it stayed open nice and late. staff couldnt have been more helpful. rooms were clean and comfy.

the gym needs updating - the excercise bikes are rather dated.

Great location

The room was lovely and incredibly comfortable, although the bath had pubes around it when we arrived which was really unpleasant! The breakfast was great.

The swimming pool was so so cold and unusable which was such a shame as that was the only reason we went there. There is no outside space anywhere in the hotel which is a pity when it is hot.

location

no pool terrace

Loved everything about it! Location couldn’t get any better, aesthetics of the hotel was fabulous, rooms and amenities super tasteful, and the staff were so warm and helpful!

Nothing!

the room was large although didn’t look like the photos exactly the breakfast is amazing and has lots of variety the pool the gym the sauna the location all great all in all

first room didn’t look at all like what I was offered by booking. but they moved me to another room.

The hotel is located near restaurants, shops, parks, the royal palace and public transport.

There beds are terrible for the price class, would recommend to avoid the hotel if you suffer from back pain. There is a very noisy night club below the hotel, which didn't let us sleep, and our room was on the sixth floor. The pool is tiny and shallow (up to one meter). The gym has basic equipment, there were only two mattresses. We were offered help by the staff in finding another hotel.

Nice and clean rooms and great location!

Everything was fine but my expectations on a 5star hotel were a little bit higher. Seemed more like a good 4 star hotel. Thus I found the high price not quite justified

location was great! Breakfast was incredible! the view unmatched! Pool, steam room and gym were 👍

having to book the pool but understandable

Great size bedroom. Great location, very clean and helpful staff

Nothing negative to say

location

bed very old give a lot of noises

it was clean

room was not very spacious

Breakfast was very good!

Beautiful, large modern rooms in a hotel with a fantastic location