The view was beautiful. The room was clean.

I DO NOT APPRECIATE BEING LIED TO! I booked this vacation March 2023. When booking, there was a section for special requests. I put in that I need a first floor unit because I have knee issues. I was told that my special request was accepted and it was ok'd. I did not know that Booking.com outsources their business. I have been using Booking.com for many years and have never had to deal with another company. They outsourced to Vacasa. They too let me know that my special request was given the ok. Imagine my surprise after driving for 9 hours to pull up to the resort and find out I am on the top floor, unit 9 and have to climb 47 steps. Needless to say I didn't go out to the beach and around town much because of my knees. When talking to other people staying at the resort, they let us know that out of all 12 units there is only one unit through Vacasa and that was our unit 9. I'm very skeptical about using Booking.com in the future.