Getting what you paid for with a slight tip in scales towards your favor. The rooms were not very sound "proof" as we EASILY heard a soda can opening, someone's TV, people talking (and more). There also happen to be fireworks across the street and they sounded like they were in the next room. This goes for the restaurant/club that's in the same parking lot or property. But the beds were fine, although it said 2 queen and it was 2 full sized. The TV is REALLY undersized, the design for the bathroom area is lacking. But there was a half-sized refrigerator (no microwave) and great a/c. It is pretty convenient to a lot of locations and the curtains were surprisingly good without being the typical heavy duty you're used to. If you mainly need a bed to stay in this really did the trick and it was far cheaper than MANY other options.

Exercise

Fair

I recently stayed at your property and while I found the service and amenities to be excellent, I was disappointed with the condition of the rooms. Unfortunately, they did not meet my expectations and felt more aligned with a cheap motel rather than the quality I anticipated from your establishment. I believe a makeover is necessary to enhance the overall atmosphere and comfort of the accommodations.

The room was comfy and spacious. The staff were super nice and friendly. We could have used more towels and the room could have been a tad cleaner. All in all a good trip.

Virginia was very polite and I really appreciate everything that she’s done to help me.

Hotel staff are excellent . Was a good stay and would do it again. Keep up the work .

I was working an event two minutes from the hotel so it was an extremely convenient location for me. at the check in I was greeted by Virginia, she was amazing! She was very nice and helpful and made our stay much better. She helped us with all our concerns and complaints, Thank you Virginia! The room was minimal and only had the necessities, two pillows on each bed and 1 towel. Although the pool was amazing, great temperature and 8ft deep. Virginia and the pool definitely made our stay!

The property was clean. It was a great for my trip needs. The staff that I interacted with was great very helpful, i returned to the room at about 2 am and my key did not work the employee was very quick to tespond to my call and did his best to assist.

The front desk refused to give my driver a receipt for his stay. Upon arrival he ask for a receipt and the guy told him to come talk to the morning shift. He then spoke with a lady the following morning and she said she couldn't help him. All drivers are required to have receipts. COMPANY POLICY! My driver explained this multiple times and the front desk still refused a receipt. WHY? HOW HARD IS IT TO GET A RECEIPT!? It wasn't the cleanest and they for sure wasn't very nice.

No house keeping, do it yourself .

Although the staff were very friendly, there was not much to desire about this place. It was dingy feeling, floor covered in sand, no hot water, old outdated dingy bathrooms, lots of activity outside with women hanging around the windows of men’s trucks. It was nice to be across the street from the arena but I would not stay here again, especially with my kids.

It was so quiet and peaceful will most definitely go back!!!

Great stay

Never had hot water, nor was it fixed. No discount even after I complained after the 2nd time

Great experience, super clean and quiet place

The security ppl were very rude to a guest next to us automatically assumed she was homeless and made her leave her friend's place when the rules are no company after 10pm and it was deff still daylight out and just because she was on a bicycle they assumed she was homeless and she wasn't that was one of the most hurtful things I watched someone do to someone smh and there was mad roaches in our room like Alot Alot of them

Enjoyed our stay, good location for us. The pool was fabulous, huge and clean and we had it to ourselves! Owners renovating wing by wing but no noise or issues at all, our wing was complete but look forward to completion as there was no onsite breakfast. Plenty of options minutes away by car though. Excellent budget-wise hotel.

Good

Great room but no ice machines

The room on first inspection was pretty decent. Door was missing the knob for the latch lock. The lamp had tearing and of the fabric of the lamp shade near the beds. Saw and killed a roach in the room. The beds were very comfortable and I fell asleep quickly. Was surprised to find a refrigerator in the room but no cups or shampoo in the room.

There was no hot water at 6 pm or at 5 am. We let it run for over 5 minutes. No hair dryer and no microwave. Hand towels and wash rags were yuk. Bath towels were fine but we couldnt shower because the water wasnt even lukewarm. Fridge was bigger than average and nice. Only 1 light in main area and that was a lamp by bedside. Only a small light by sink.

Clean, quiet location with friendly staff.

I appreciated the efficient and accommodating service from the front desk. The location was great for accessing the Silver Spurs Arena.

Very good place

No microwave The bottom door need to put rubber so bugs can’t crawl inside Lock and lobby closed early

Heritage Park Inn, Kissimmee, Fl March 2024 Horrible. It had two beds. And warm water. The spray they useD only adds another layer of smells, so we played "WHATS THAT SMELL". Very sketchy. The best was the woman who was sitting half in half out of her pickup truck smoking her meth. Spend 20 more dollars and save yourself from what I am assuming are bed bug bites. This is not a hotel. It is a flop house. That charges. Tip: Don't stay here. Bring your own towels.

The inside front desk was super clean and staff super friendly. It looks like the place was a foreclosure and they are slowly fixing it up. My room was brand new and smell good. You will see some rooms as you passing them looking like its being remodeled.If that doesnt bother you then its all good. Also there are people that live there as well. I will definitely be back. Also there is a Dominican restaurant that is connected and food was delicious.

Check in was good. Room wasn't great. We had 4 people staying. Only gave 2 towels and 2 wash cloths for two people. Spent the night, went out for the whole day the following day. Came back that night and there had been no maid service, no clean sheets or beds made, no new towels or wash cloths, dirty ones still in the room. There was no ice bucket in the room to be able to get any ice. The room had a strong smell even though it was non smoking. No new trash bag for trash can. Was only one tiny trash can to cover the room and bathroom for 4 guest. Television only had a handful of channels, no channels for kids staying. It was dark going down to the rooms. Had poor outside lighting for night time. When we went to check out after a couple of mornings there was no one at front desk and doors were locked. We had to call hotel number to reach someone but no one answered the phones. We had to wait out in the vehicle for an hour before someone arrived at the hotel to open the office. All in all it was kind of run down not what they show in their pictures. I would not recommend any one to this place.

Overall it was a good stay. Staff was friendly and nice. Only thing I seen that I had an issue with is the room I was in wasn’t super clean.

Good service front desk

Every thing as I expected but I was short stayed