There was nothing to eat. Plastic food without the taste.

First time I have paid more that is was written in booking's. And the staff was not able to explain me why I have pay more. Try to avoid this place

There was no warm water in the bath room. The staff did not understand English. Breakfast was supposed to be included in the price but instead of this, we received tickets which we could use in a bar but they did not give us breakfast but only a small cake...

The only thing that the hotel has going for it is it’s location. There are some nice views out to the water from the rooftop.

Air con was not working in 30+ degree heat. Hotel room felt like a sauna. Everything was fairly derelict. The price to quality ratio is an absolute joke. The breakfast is not in the hotel, but at a cafe nearby, where the staff are very rude and offer you a flimsy croissant and coffee, which has a value of around €2. I rarely write reviews but this place is a joke. €170 a night (In August) and I’ve stayed at better hostels.

The Hotel is near Ortigia, near restaurants and clubs. Breakfast was nice! Personal was super 👌!

Location

Antiquated furniture and bathroom

The location is good.

Ortigia is a magical, stunning and out of this world beautiful place. I booked this hotel for my parents and unfortunately, the experience was terrible for many reasons. First of, it's not much like the pictures. For example, they sell the option for a room with balcony but be aware is a common balcony area. The hotel starts at the first floor of a building, where a receptionist doesn't speak a word of english. The hotel is listed on booking.com which implies a certain international level of service, especially in a touristic place like Ortigia. Furthermore, he wasn't helpful at all, even with my Italian boyfriend. Basically, we had to help ourselves. He didn't seem to know anything regarding transportation back to Catania airport, or how to get to Neapolis greek theater with a private driver, or any information which could help clients, especially foreign tourists, enjoy their stay. Then it turned out that the room was burning hot, and the water coming out of the tap was red and rusty in the beginning. Eventually after one day one night of complaining, they were able to change their room. However, trouble didn't stop there. On the last day, my parents asked if they could stay one hour more then the check out hour, because they felt very tired. It's ok for it to be impossible but you cannot be rude and impolite in your answers to clients giving them the feeling of being kicked out. This was a terrible way to end a holiday.