We stood at the Parkview Palace and upon arrival I thought the cabin had Wi-Fi internet but when we got there on the fridge it said that the cabin didn’t have internet. If it’s not an amenity it needs to be removed. Also, there was a lot broken or not working, such as tvs not having remotes, or tvs not working at all, lights not having light bulbs in them or they were burnt out, the AC filter on the top level was disgusting, the lights by the hot tubs broken, the theater room not working, the ceiling leaking into the bottom floor, blinds broken, air hockey held together by tape. The carpet was filthy on the stairs when we arrived. On Thanksgiving morning we were preparing our dinner and a rat ran across the floor, we also saw roaches as well. The front porch needs more light it’s most definitely a safety hazard because you can’t see walking down the stairs at night. Our first full day we were getting ready to leave, we have 5 vehicles and all in the parking area were nails and screws. My family and I picked up about 40 of them, when construction happens it needs to be throughly picked up when done, someone could’ve gotten a flat tire. I called several times in regards to what I have typed above and the maintenance guy came but only did a few things and ignored the rest. I was told that some of it wasn’t an emergency. I was very upset because it was my family’s Thanksgiving in the mountains and when I pulled up lot was broken, for the price we paid it should’ve been immaculate. Overall we made the best of it, the views were nice and we enjoyed being close to town.

The cabin was very nice and roomy for our big group of family. The views were beautiful! There were a few minor issues that we encountered (the heat/thermostat was not working on the lower level, one of the bunk bed on the lower level was not stable, and the movie theater room was not working), but overall we had a wonderful stay.

When I initially booked house, I looked at the reviews about bugs and games not working in the house, but I assumed that theses thinks would have been taken care of. I booked this house d/ t the games and the pool. The pool never opened. 1/4 games worked. We were there fior a 3 night stay and we made at least 6 calls for maintenance. 1. The circuits blew in the kitchen so we could not cook, the air was not working that had to be fixed, there were roaches in the kitchen twice as we tried to prepaid food, there are not enoug towels and face rags fir everyone. I really don’t want to wash these items while on vacation. The grill is not big enough fir a house tgat holds 28 people. Although the staff was nice that was a lot to deal with for a 3 night stay. I will not stay here again. Too me it’s very expensive for that you really get and have to endure.

When I initially booked house, I looked at the reviews about bugs and games not working in the house, but I assumed that theses thinks would have been taken care of. I booked this house d/ t the games and the pool. The pool never opened. 1/4 games worked. We were there fior a 3 night stay and we made at least 6 calls for maintenance. 1. The circuits blew in the kitchen so we could not cook, the air was not working that had to be fixed, there were roaches in the kitchen twice as we tried to prepaid food, there are not enoug towels and face rags fir everyone. I really don’t want to wash these items while on vacation. The grill is not big enough fir a house tgat holds 28 people. Although the staff was nice that was a lot to deal with for a 3 night stay. I will not stay here again. Too me it’s very expensive for that you really get and have to endure.

We had a group of 20 stay for the weekend and had a great time. There were so many beds and entertainment options. We loved the three large dining tables that could hold our whole group. Thank you!

The property and view was very nice and pleasant and close to town however the soaking tub in the bedroom on the main floor had to be cleaned before using it due to hair left in it. Also the theater room was unable to be used do to the equipment not working also there were several loose stairs on all of the outside stair cases as well as several loose spindles on the balconies and staircases as well

The property and view was very nice and pleasant and close to town however the soaking tub in the bedroom on the main floor had to be cleaned before using it due to hair left in it. Also the theater room was unable to be used do to the equipment not working also there were several loose stairs on all of the outside stair cases as well as several loose spindles on the balconies and staircases as well

My family of 10 totally enjoyed our time in Gatlinburg at the Parkview Palace. My grandchildren, ages 5, 7, 9, 11, called it the Adventure House. They ran and played tag on the 3 porches, up, down the stairs and no injuries, the hot tubs, with adult supervision, the games on 3rd floor, pool table and air hockey in the basement, where the two oldest were so excited to have bedrooms of their own. We were able to have Easter Dinner on the very adequate number of tables available, we played Skip-Bo every night and laughed and had a great time and I was able to set up a puzzle on one table for everyone to work on throughout the week. The movie theater, which is shown as the first 2 pictures on the website and which my grandchildren were very excited about, is not workable, but my son-in-law, was able to stream from a computer and a hotspot device, none of which I understand, and the kids were able to have movies. The internet was almost non-existent, and made on-line ticket purchases impossible, however we worked around it. There were a couple of maintenance calls and I’ll admit I was impressed at the immediate response. We had a great time, loved coming back to the relative peace and quiet (4 young kids remember), of the house after a visit to the aquarium, downtown, Hillbilly Golf, Smoky Mountain park drives and hikes. Thank you for providing such a great place to enjoy.

The cabin was great. Huge. Arcade games, pool and air hockey were fun. Hot tubs were great. On the negative side, the receiver for the theatre room didn't appear to work. Never was able to get the movie to work. Since we were trying to watch the movie our last night the business office was closed so we couldn't get that fixed. Also on a minor note there is no can opener. Overall the cabin worked great for a big group and the view was awesome.