The location is good

Where do I start? The house is freezing and the boiler struggled for hours to warm the house - to the point where our children were crying with cold. The master bedroom bed is broken and the mattress very old and very uncomfortable. Pillows lumpy. The chest of drawers was also broken and there are very noisy pipes above the master bed which makes sleeping impossible. To be honest, we wanted to leave after the first night but had a commitment locally so couldn’t. Our son’s sheets were stained with what looked like blood! The ‘cosy fire’ is actually a wood burner that smokes and we were only given wet newspaper and bark to light it. No fire lighters. The sitting room radiators don’t seem to work at all. It’s artic! The house also doesn’t feel particularly secure and parking can be tricky if the local pub is busy. We tried to call the host on the first night to get help with the heating & dirty sheet, but they didn’t return our calls or texts. We’re really very sad and disappointed with the state of the house, as this was supposed to be a special and cosy Christmas break. We feel totally ripped off.