Good customer service.

No problems

I am really struggling to understand why the site Hotels.com is charging my credit card $110.00 and the hotel also charged me for my one night stay their rate ?? why am I being charged twice??

It was a horrible experience. I paid for upgraded linens--did not happen. I paid for snacks which were not in the room; i had to go to the office for them. The walls are thin. It is an unsafe area and questionable clientele. The outside light flickered like in a really bad horror movie. Drunk woman at 2:41 am woke me yelling at the top of her lungs for 30 minutes. At 5 am same woman opened her door to loudly ans vigorously vomit for 15 minutes. Clearly no security. The bathroom shelf was not secured and my cosmetics and face cream fell to the floor. The Wifi was out which i was not told until message on office door on day of arrival. The top dollar room i paid for looked zero like the photos. I have at least 5 more visits to Rockville for my new job. I will not be spending it at the Bates Motel ... err ... the Red Roof Inn!

Wifi was not ok. For my purpose of travel it was ok.

Weird people were just setting in middle and a guy was laying under his truck fixing his truck.

Got an accessible room because there was some sort of mistake with the booking on their side. It was nice and quite big, clean, families around. The service was fast and comfortable. Had a mini refrigerator and a microwave. The hotel is 100% non-smoking but in the morning there was a horrible smoking smell in the bathroom, probably coming from the ventilation from one of the other rooms, so make sure they don’t charge you extra, thinking it was you who smoked.

I checked out after 2 hours because I found a bed bug.