Nice hotel excellent location. I recommend to stay here.

I love staying at this hotel. Hacienda Santa Barbara, an upscale mall is joined to the hotel. You have clothing stores, supermarket, drug store and a wonderful organic market/restaurant. When you exit the mall, there is a pedestrian area with a wonderful outdoor market whit art crafts and beautiful stores and restaurants. The pedestrian street leads to the Usaquén Square with fantastic restaurants around it.The rooms are spacious and kept very clean. The service at the hotel is superb. Pedro and Ana at the bar/restaurant are the most important reason why I stay at the hotel. Their personalized service is like no other! They are just incredible. The breakfast is also very good. There is a buffet with all kinds of breads, a large variety of tropical fruits and juices, cereal, waffles, etc. You can also order eggs any style from the kitchen. The hotel is located in a residential area with a beautiful park in front of it. Great views from the rooms. I stay at this hotel at least 4 times a year. Thank you for providing a perfect stay each time.

Neighborhood was nice

Good value

Proximity to shopping and medical centers.

Major disappointment. The staff is not kind enough to serve their guests. I arrived with my mother, a senior, with two large suitcases and no one helped us with the suitcases to get to the reception desk and the bedroom. The same way when we checked out. I arrived at the bedroom and asked for the TV remote control if it was possible to connect my phone to the TV and first they told me yes and then they called me to tell me that no, the person in charge was not there and that first thing tomorrow morning they would take it to the bedroom. . None of that happened. They told me at 8 am and I waited and nothing. They do not treat their guests well and do not even ask how their stay was. I was disappointed of their lack kindness and attention. For a 5 star hotel, I am very disappointed and I compare it with other hotels in Bogota and this was the worst. I do not recommend if you are looking for good service for tourists.

Nice hotel, friendly staff, great location. Would definitely stay there again.

Very good hotel