I booked the hotel and was running late, so i tried to call the hotel to let them know i was on my way, i called again and again, about 10 times, and let it ring and ring and no one answered. When i finally arrived to the hotel, there were no staff at the front desk, just a paper sign saying check in was from 4pm-10pm. I can respect the time window, but with no notice online what so ever, i did not expect a HOTEL to not have ANY employees after 10pm and no one to check in guests. I paid for a room that i didnt even get to use. I had to sleep in my car the rest of the night. If there is any decency in you as a manager or business, please refund my money and i will still attempt to book a room with you again.

No daily cleaning, no garbage pickup,

Property is very outdated staff knows no English had to wait hours to be checked in property not maintained well no water in pool

Did not have someone at the front desk to check us in. Hotel run down

The hotel was full of black mold and the carpet we all stained I did not end up staying I left after seeing the room I asked the front desk to cancel my stay I know it is non refundable but I am a dialysis patient and I would have gotten very sick from the mold

I got locked out of my room at 1030pmvwhen my key card was demagnitized. I then spent until 8am the following Monday rning in a chair I'm the hotel lobby. I called the afterhours number posted at the front desk 56 times and got no answer or return call. The following morning I was offered 20pct off. What a joke . This place should be shut down.

I would not recommend this place at all!!!

The only thing wrong with the room was that the light at the entrance at the door was out. Otherwise, it was a clean comfortable room. The fridge worked and so did the microwave. The front counter clerk was friendly, knowledgeable and quick at her job.

The room smells really bad.

I had an amazing stay they were very accommodating A lot of things were still under construction but overall great I will be staying here again the next time I come down

No service at front desk on most days. No working room keys needing replaced several times. Room was dirty and with mold in the bathroom. Air conditioning in the hallway was intermittently working. This used to be a nice little hotel… hope they fix it back up.

Remodeling

Looked like it was under construction limited office hours, no ice machines, mustysmelling will never stay again

Good

This hotel should not be on you listing.

The staff was so welcoming and helpful! Great customer service! Spacious room and pet friendly which is a BONUS!

Hotel is very dated, No quality ventilation and old carpets. Staff is Amazing, one young concierge was exceptional. It seems it’s under new management, restaurant was closed and turned into a flee market (bad idea) retail stores and gift shop in lobby closed and full of old decorations. Thai is a budget friendly hotel, with limited to no options of a great bygone era. I hope they can bring it back ! But absolutely not with current management, they clearly do not have a clue.

DIRTY SHEETS AND ROACHES This place is disgusting and way overpriced. The whole hotel reeks and smells musty. I know this is Florida but the other 6 hotels I’ve stayed at in Florida have never smelled like this. They give one singular sheet for your bed and on top of that, mine were stained with blotches and little black dots, the closet door was broken, the glass was cracked, but worst of all they had roaches in the bathroom that crawled behind the mirrors. I ended my stay early and was told that they’d get back to me with a refund but since then they have blocked my number and are an absolute scam.

My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!

Old, no vending, no cable TV, old beds. Not the best stay.

No AC in hotel lobby or room, did not stay, would not recommend anyone stay at this hotel

Hotel was in poor condition. Amenities were almost nonexistent. No breakfast was served. There were stains and holes on the wall and the bed linen smelled dirty. I would not recommend this place to anyone. I will NEVER stay there again.

I couldn't go swimming because the pool didn't have water in it

When I arrived (for my reservation) there was a sign that said “be right back”; after waiting 20 min, I called a number that was taped to the wall. I left a voicemail saying I was at the front desk and there were others there too (2 others came after me). After another 15 minutes I called again and was sent straight to a full voicemail. Shortly after I received a text saying “what do you want?” So I responded I was trying to check in for my reservation. Another 10 min passed and a guy came down the elevator. Believe me, had I not had a reservation I never would have tolerated; coupled with the town was booked up for state championships. The entire facility was gross, had mold everywhere, stains in the tub (so disgusting I wouldn’t even shower) and I was terrified I would end up with bedbugs from the whole feel of the place. I would strongly encourage you to not post this place on your website—you shouldn’t encourage anyone to stay here.

With Hotels @ $300 a night, this property served its purpose. They seem to have a small staff, but they were nice and helpful.

Overall positive experience. The hotel was very nice for the price. Room was nice enough. Microwave and fridge in room but no coffee maker. Had to go to the front desk to get a remote for the tv. We were there two nights and did not get maid service so I don’t know if we stayed longer if there would have been anyone that came by. Lots of restaurants close by as well.

Couldn’t get ahold of front desk. No one would answer phone. No one there for check out. Blankets are hard and worse than jail blankets. Place is old and run down. No ice machine anywhere. No cable. Trash bins full on every floor and yes we looked cause we looked for ice everywhere. Gym closed and pool empty.(no water) shampoo was half used. It’s expensive and other hotels with bad reps are way cheaper and better

The online photos are not truly representative of what the actual building looks like. The building is old and not well kept. Upon my arrival, the chap at checking was also working as the handyman and his clothing was filthy. During the night, my neighbor smoked in the bathroom and a trip to the bathroom was met with the choking, filthy odor of the cigarette smoke. With a little effort, this hotel could become a wonderful in the area.

Property is run down, dirty, and in desperate need of repairs. 1st room had broken shower. Staff was kind about moving us to a different room. It was very inexpensive, so I know not much can be expected.

Bathroom faucet not working and the whole room smells and dirty

Pretty decent place for the money compared to other places around Lakeland. Older facility, but no issues with the room at all. Pretty large facility, and I may have been the only one staying there. Internet was slow and no real amenities at the hotel. No management or representative in the building between 10 PM and 10 AM. Was a very quiet place to stay.

Terrible place. There is no staff from about 10 AM to 4 PM. If you have a problem you are out of luck. Would never stay there again. Lobby looks like a storage room and the place looks like it is about to close down.