We had a lovely stay at the Lombardy. Our room was enormous for NYC. The staff could not have been friendlier. Great location. Will definitely stay again.

Pros: Room was large and had a kitchenette which was great. Location is convenient, on a quiet street and also close to several metro stations. Cons: The bed wasn’t comfortable and the AC ran nonstop even though we were trying to use the heat.

We had an awesome stay here. Our “standard queen” was spacious, quiet, and very cozy. The location is great, next to Central Park and Madison Avenue. We would stay here again!

Hotel is pretty average. It’s in a good location and the staff were friendly and nice. The room is outdated and facilities not great.

We had a 3 night stay at eh hotel and booked online many months ago. It is portrayed as a boutique hotel and we were expecting good things. Oh were we disappointed. We checked in mid morning and were thankful that we were told our room was ready, it all went downhill from there. The lift was traditional and very efficient. We were shown to room 215 on the 1st floor via the corridor along a dirty stained and threadbare carpet. Upon entering the room it was old fashioned, cheap and old fittings, dark and uninviting. The bathroom was not luxurious and there was a persistent issue with a screeching noise intermittently coming from the toilet cistern. this was reported but never fixed despite an engineer attempting to do so. The room appeared to be above and adjacent restaurant which constantly up until midnight had the door opening and shutting with a bang that was a disturbance. The windows had roller blinds that had to be kept almost permanently closed to prevent people on the opposite side of the road being able to look in. The bed was clean and comfortable. We only received bottled water on the first night despite paying a facility fee for each night as this was hotel policy. The wi-fi was fine but the A.C. was so noisy we could not have it on at night. We should have asked to change rooms and felt we were placed in the worst room in the hotel as Brits. The staff were not over friendly to top off and awful experience.

Great location. Spacious. Good cost benefit

Lacks room service

This was a weekend trip with friends. Location was great and room very spacious with 2 beds and walk in closet. It is outdated but ok. Not as clean and no refrigerator or microwave. No water offered. Hotel is very expensive but we selected based on location. The service was ok but limited to just hi and paying. No explanation of what amenities were available. Overall would recommend staying in NJ and taking the subway.