We were in Dortmund for a football match. We stayed in this Mercure the second nigh (the City one for the first night). This Mercure was far better than the City one - it actually has a normal type entrance and reception set up for a start. Not the cheapest hotel, but they obviously knew the football was on. Welcome was friendly and room was fine. Hair dryer was very week. Bath towels are not very big. And the usual question - would i stay there again. The answer is Yes, but I'd check prices elsewhere.

A very quick check in with all relevant information provided. Room was large, comfortable with all mid cons. Staff helpful & friendly.

Nice stay although we came down for breakfast at 10.00 and there was nothing left apart from a bit of fruit and toast.

Very small room for 2 travellers for 3 nights, very limited storage, very poor lighting in room, awful view from window!! Free WiFi is a joke unless you pay for faster speeds.

Really well located in the centre of Dortmund, staff extremely helpful and pleasant, breakfast very good. Our room was quite large with a balcony, which was a nice surprise.

Wi-Fi in hotel was unsatisfactory.

Clean, modern hotel. Locations is good. Gym and service were underwhelming.

Very friendly staff!

The hotel was stylish and clean. Location was perfect only steps away from the shops and about 300m from U stop line that gets directly to Iduna Stadium. The hotel staff was professional and helpful every time i needed something. Morning breakfast was quality and rich in choice. Our 3 bed room was bright, clean and comfortable but the highlight was tge bed and tge bedding which was one of the best ever ! The only one thing i didnt like during my stay was the coffee from the machine at breakfast. It was shame that it was nescaffee rather than bean to coffee fresh brewd coffeemajer which is standard in hotels of that standards all round the world. Overal our stay was great abd we woukd choose to stay agsin on our next visit to Dortmund.

Thank you so much for everything these people were so nice and nice room :) also it was really clean:) 👍👍👍

The hotel was lovely - good location, close to the centre and very festive around Christmas. The only fault was how cold the bedrooms were - especially when you come inside from freezing outdoors!

Nice hotel for everything good place staff was so nice near for everything and clean food was amazing.

Visiting the area and the football stadium

I booked a room for a family of 3 pax. But when we checked in at 21:00 apparently the given room was for 2 pax only on the 5th floor where we had to carry our baggages by hand to 5th floor from the 4th floor where the end of lift /elevator. Although, the front office lady confirmed the given room was for 3 pax but it was not the case!! When I reported the problem the same lady at front office changed the room and gave us instead a 3 pax small room where we had to carry our baggages again to 3rd floor!! There was no one to help us carry the baggages from to room although we asked for it!!!

Weird coffee machine in room dishing out awful coffee. Great location and very quiet.

Good stay in very good location and also excellent breakfast offering.

We were very happy with our stay. We were able to gain access to the room to drop off our bags and get changed very early, which was great. The location was very central, which was particularly useful given it was only for one night. Our room was next to a water tank of some sort it seems, so it was loud at times, but not throughout the night. If we make the trip again, it is likely we will stay here.

it was lovely and clean the room was immaculate and very large and the staff were very friendly and helpful

Tidy if uninspiring, decent enough location although the town centre is small so anywhere would be ok. Good value.

great hotel very comforting

Excellent except one thing they did not change the towels daily. But they provided when I requested for them.

The hotel appeared to be quite nice, and our room (a suite) was very large. The a/c unit, however, was only in the living room and due to construction on our balcony, we could not open the windows. The room was stifling and we spent a sleepless night. Also, the room came with a large jacuzzi tub which would not fill due to a drain plug issue. The desk was somewhat apologetic for the issues, but more dismissive than anything else. It could be a great hotel....

The rooms were a long way from the reception down in the lower levels. Luckily we only had one suitcase so I could manage. A couple with two bags would struggle. Three sets of doors some with key card only access plus three set of stairs. No help from staff at all. Room was smelly and very high humidity. Asked for some one to check out the smell- no one available!Asked for an ironing board and was told I had to collect it myself. Breakfast was very expensive ad very poor quality. We came at the end of service and some foods were missing and rest were dried out.

Nice location and friendly staff. A good albeit generic hotel. Would stay again.

Original room next to elevator. Requested move to another room, staff was very helpful. New room got rid of elevator noise but street noise significant. Rooms were cold. Note on thermometer said only used for cooling, so no ability to heat room at all.

This is the noisiest and coldest hotel I have ever stayed in, you can hear every vehicle, every piece of machinery, every person walking by, every door slam, every time the lift is used, every sink, bath or toilet that is emptied, every suitcase dragged or wheeled by, I have never had such a restless experience, at one point a car sounded it’s horn and I thought it was in the room !!!

Very good location.Friendly staff.

Very helpful staff and the hotel is in a perfect location for getting to the Dortmunt football ground and the Christmas markets

Good hotel for business travel. There are 2 Mercure hotels quite close together. Make sure you are dropped off at the correct address. Pleasant staff. Comfortable. 12 min drive rob train station.

Excellent location but disappointed not to be able to make tea in our room. Coffee maker supplied but no kettle or pods for tea available. Logging into the free internet was not user friendly so charged me 34 Euros for 48 hours use.

Pointless booking this hotel if you are looking for a particular type of room. I booked a double room and a twin room(2 men sharing). We got 2 double rooms and we were not the only ones. We were promised an extra bed on the first night and we are still waiting. Our coffee machine was broken and we asked for a replacment.... Still waiting for that also... Very poor customer service- I won't use this hotel again.

Comfortable room, friendly staff, very good location