Comfortable room, decor and vibe. Pillows a bit naff.

This hotel is dump. Do not stay here under any circumstances unless you enjoy disappointment. The parking system simply does not work. A guest needs a code to progress in the barriered one way street to gain entrance, the hotel say the send a code, they did not. As you might imagine there was quite a queue developed at this entrance and some hopefuls had a code, it was wrong. The staff did not answer the intercom or the phone. The most dispiriting thing to was that instead of accepting the situation and apologising they argued and dismissed the whole thing. The hotel, apart from the reception/restaurant area was noticeably grubby, the decor tired/shabby. It was in need of significant maintenance, our fridge did not work, the curtains hung off the rails as the sliders were broken and there was exposed wiring apparent. The lavatory blocked. I would normally have taken these matters up with the staff but could not face the self satisfied, bored, clearly poorly trained people who should get out of the service industry asap. DO NOT STAY HERE!

Centrally located and very comfortable with a wonderful staff.

great location and very quiet in the evening.

agreable sejour

Central and functional.

Great location. The people at the Mercure were helpful and friendly. The rooms were clean and upbeat feeling. Cute bar and restaurant.

Staff was quick and efficient. Room was nice. Breakfast good.

Excellent location to many things

Hotel Mercure Rouen Centre Cathedrale is in the center of all of it. Great hotel that is clean and comfortable. Easy to walk to everything.

Delightful Hotel in a delightful location...just yards from the Cathedral. Lovely room and lovely Hotel....great service at front desk and the Bar/Restaurant. Parking available,but not too easy to get to.The Hotel will give a code to make the bollards vanish...and enable you to access their car park.

This place was great

Nice place great location, great breakfast.

Great location

A lovely hotel in a nice area and very close to amazing cathedral and city centre. Room was extremely comfortable and clean. Staff friendly and the breakfast offered a wide variety of extremely fresh foods.

The hotel is in the most amazing situation. You step outside of the hotel and you are in amongst it with the cathedral square, shops, cafes and restaurants right there. Rouen is definitely a place we will return to, we had a wonderful stay. The hotel is in need of an update in the bedrooms. The reception and downstairs restaurant and bar are modern and comfortable. We booked a prestige/premier room and it was in need of a total facelift. Paint flaking from the walls near the balcony door, the glass around the balcony seemed like it had never been cleaned making it unpleasant to step outside. The mattress was very old and rather than replacing it they had put a topper on making it really uncomfortable.

Staff fantastic. Great location for walking in old city.

This is a very nice hotel. I don't think you could be more central in Rouen if you tried, and the view of the cathedral is stunning. The staff is lovely and helpful and accomodating, and the room was sparkling clean with a big comfy bed.

Excellent location, close to all places and key spots in Rouen.

Very good communication beforehand regarding parking. Older male receptionist quite unfriendly on numerous occasions. All other staff were super friendly (reception and housekeeping). Rooms in excellent condition.

Nice hotel, very clean, conveniently located.

Great hotel. The staff went out of their way to be helpful. The hotel itself was in a great spot. Loved it.

Parking is minimal. The property is located in the city's old section that was never planned for cars.

Hotel check-in was easy, room was clean and had plenty of space. Location is phenomenal!

Excellent location in a walking precinct in the centre of town, parking a challenge.

I stayed at the Mercure on 26.09.23, and I must say my experience was absolutely appalling. I generally refrain from posting negative reviews on public forums, but in this case, I felt compelled to do so because I could not find any email contact information on the Mercure website to lodge a formal complaint. My night at your establishment was a living nightmare. I had just arrived on a flight from Ireland, exhausted and in dire need of a good night's sleep. However, that was completely impossible due to the overwhelming presence of what appeared to be fruit flies infesting my room. The sheer volume of these pests was beyond belief, and it made my stay a complete and utter disaster. I am utterly disappointed that I had to pay for a room that presented such unacceptable conditions. This experience left me seething with anger. I want to make it clear that I have stayed at your hotel in the past without any issues. However, this time, the level of hygiene and cleanliness was nothing short of abysmal. I have attached photos as evidence of the shocking flys going into this cup over a ten minute period. In an attempt to prevent the flies from landing on me, I resorted to pointing a light at the recyclable cups provided by the hotel, hoping to keep the flies away from me. While this makeshift solution somewhat worked, I still spent the entire night swatting flies away from my face.

Hotel location was perfect near the Cathedral. The room was spacious and modern with comfortable bed with kettle and small fridge. Good shower and toilet facilities. Breakfast had a good variety of food. Parking was safe

Nice room, great location, found check in staff unfriendly. The reception gave me a key to a room that when we got there the maid was still cleaning. When I went back down and inquired if I was given the right room the manager became short with me for asking the question. The same manager also made a condescending comment to my daughter when she asked for a couple extra towels. Everything else was good.

This was our second time at this hotel in Rouen. The hotel is in a brilliant position in the centre of town. Parking is available if your car is less than 1.85m high - if not parking on the street is available (free between 7pm & 9am). Also there is a public car park. Our room at the back of the hotel was small and very hot (air conditioning very ineffectual). We were provided with a fan which helped a little. One small window and anaglypta wallpaper on the walls and ceiling, didn’t do anything to enhance the ambience. This is a lovely hotel with lovely staff - we were just unlucky with our room. My advice would be to ask for a room at the front of the hotel.

Great location, nice hotel with parking although the parking is extremely tight

This hotel is in an ideal location for experiencing Rouen. Our room looked right out on the cathedral and it was just a few hundred feet to good restaurants. We even found a bizarrely hip laundromat about a five minute walk away. Room was spotless and air-conditioned. The parking garage was tight for our SUV.

As a fold member I was shocked that my room was old, tired and dirty. Stains onnthe walls and broken doors and cabinets. No coffee maker. Despite good front desk, Never coming back.