The lady at the service desk was very short and not friendly during check In. She Rushed through everything and was very short with all her answers.

Very restful

First of all. I make reservation the date beforehand. Our flight was delayed and we got to the hotel about 3:30 am. They said if you do not show by 10:30. Your is sold to someone else. They they were full and sends us to a different hotel. When got there it took about a half and hour to check in. The other hotel was not that good. The worker's on breakfast were not interested in cleaning after the costumer. They runs out of different items and said that they not have any more. Would not stay there again.

It was great

I had an unexpected stay due to illness, and the staff could not have been more kind, helpful, and accommodating. The economical pricing, the proximity to the airport, and the free shuttle from and to the airport was especially helpful. Thank you!

We were denied check in for a room booked on Hotels.com. This was because we are both 19 and not 21. I understand this was policy and it was my mistake. However, I was not able to be refunded for the room I booked and the 21 age restriction was in incredibly small font on the confirmation email. We were then in a situation where I was paying for a hotel room that we couldnt stay in, nowhere to put our bags for the concert we had later that evening, and no way to shower/get ready for an evening weve planned for weeks. Not to mention the staff were extremely rude. I want to make it clear that Im a 19 year old, I dont write reviews about staff friendliness becuase I get that its not that serious. But we were in a situation with nowhere to go, and the front desk hung up on me twice after snapping at me. We ended up having to walk 30 minutes to a train station with suitcases and heavy backpacks just to get to the concert. We then had to sleep in the airport. This effectively ruined the trip for both of us and all we wanted to do is go home. As upset as I am about being out of $150, Im more upset about a weekend together was accompanied with so much stress.

Hotel room looks run down and I had issues with the hot water. The next day, I realized the pipes were switched. I know It sounds crazy but I've never encountered anything like that before.

The room was clean, transportation to / from airport was fine, and also to the Amtrak train station, They also provided transportation to/The only dislike was there was only 2 bath towels total in the room