Staff couldnt be more helpful

A very pleasant stay. Friendly staffs. Absolutely good experience there and this is my 4th time back here.

Location, location, location! Platzl Hotel in the heart of Marienplatz

I was planning to visit Oktoberfest, but about 10 days before the trip, my father was admitted to the ICU. I contacted the hotel to request a cancellation, but they denied it as the request was made past the cancellation deadline. Unable to attend, I had to change the guest name for the stay. However, two days before the check-in date, the hotel sent a message demanding immediate payment, stating that if payment wasn't made, they would cancel the reservation. At that point, we had no choice but to pay, as the airfare had already been purchased. There are two issues with how this was handled. First, when I originally booked the hotel, the agreement was that payment would be made on-site. Second, it seems unfair that while the guest is unable to cancel past a certain deadline, the hotel can still cancel at any time. The way the hotel responded to this situation was far from graceful.

We stayed in Platzl Hotel for 3 nights on a family vacation. Location was excellent, out the door and you're walking distance to all the attractions. Breakfast was delicious, parking righ underneath the hotel, sayna, gym our kids loved. It was nothing bad i can say only that at night with the open windows you can hear the street noise a bit but hey you're right in the middle of the city its part of the experience. We had a great time and loved the stay! We would come back again and recommend this hotel for sure.

Excellent location. Comfortable and well equipped. Near everything downtown Munich.

Great location!

Great hotel. Very friendly staff. Fabulous location in the old town. Very clean & well maintained. Would highly recommend.