On my next visit to New Orleans this hotel will definitely be on the list of possible places to stay. My main reason for returning to the hotel would be all thanks to the amazing and phenomenal front desk staff. Rashaad was probably the best front desk clerk I have ever met in all of my years of traveling. He was welcoming, he made sure we felt comfortable upon check-in and also made sure that we knew great places to go check out to eat in the local community. He had such a genuine smile and energy. Also special kudos to Ms. Rebecca and Mr Corey for being helpful and engaging. The hotel is in the middle of a remodel so there are a few structural things but I know that Mr Corey the GM is working on getting those things fixed. If I have any complaints it was the lack of attention that the cleaning crew took to keeping the rooms clean. I had to request a cleaning of the bathroom and fresh towels from the front desk, the morning after we checked in. That matter was handled, but the cleaning team needs some work. The breakfast options were not super awesome but it was enough to be able to put something in our stomachs to get our day started. I did get to talk with the GM and other staff members about the few concerns that we had and they got things fixed for us as far as the cleaning quickly without any issue. Overall this day was great and again this location is definitely on the list for a second visit if nothing else just to feel that wonderful hospitality.

Staff was very helpful

The staff was terrific! Everyone was friendly, helpful, and receptive. We were disappointed with the hotel. The parking lot in both the front and back had absolutely no lighting. Although it worked, the elevator sounded like it was about to give out any minute. There was no way to regulate the heat or air in the room and the "Do Not Disturb" signs were unavailable. The bathroom smelled of mold/mildew. The overall look of the hotel was run down.

Great stay. Although room service was not offered upon the second day. We requested room service and our room was cleaned (including new towels and linen). All staff was friendly especially Rasheed.

The bathrooms were not clean, didn't have soap or shampoo, neither enough towels. The first room we received, the bathroom was floating, the second room they gave us, the toilet didn't work,and then,the last room, was okay.

Amazing

Peaceful stay

Stayed here for Taylor swift concert - one of the only options availble. Outside was concerning - no curb appeal. Front desk area looked okay until we got to the elevator - which was filthy. Sticky floors, peices of the floor missing, and elevator was super noisy. Room has dirty and stained comforters and sheets, rust on floor and bathroom, blood stains on tile, rotting wood around mirror. Did not feel comfortable sleeping in the bed so we slept on our own blankets. Wore shoes the entire time. Bathroom door locked by itself - I got locked in there and had to call my friends in another room to get me. Shower water was grey when we first turned it on. Room smelled of mold. After 8 hours of being there - the clothes in our suitcase literally felt WET! It was so horrible. Area is not safe, all our Ubers to/fro told us to get a different hotel if possible simply due to the location. One night - someone was blasting rock music until 4am. (As if we could get any comfortable sleep anyway).