The rooms are small, and they are not very well equipped. TV is old etc. But the staff are friendly and they have good service

The only thing that was positive about this stay was it was located in a great little town of Angers, France beside a gorgeous park. The staff manager was horrible! She canceled our bookings, then threw a staff person under the bus blaming them, then got us our rooms but the rooms were filthy, there was a large stain on the carpet right by the head of the bed it looked like blood or very dark wine. Cigarette burns on rugs. We asked to change rooms. She gave us a prestige room but it was identical except it had a coffee machine and mini bar that consisted only of water and pop. At least if it’s to be a prestige room make it different. She promised a couch. No couch. Kept making excuses. When we checked out she gave us our breakfasts for free. Trying to make up for it. But damage was done. She was the worst manager I’ve ever seen by not ever taking responsibility and always blaming others and not taking our concerns seriously. We wrote to our agent who then in turn relayed our concerns and she only said it was the best she could do. Never stay at this hotel! Just terrible. The bar manager and the cleaning staff were very pleasant. Just not the manager.

Excellent hotel and friendly and knowledgeable staff. The only issue with the hotel right now is the construction of the new tram line and the renovation of the congress centre. Both situations leading to a very difficult check-in especially at night.

There is nowhere to drop luggage off as the front of the hotel is a building site. It is dirty outside and noisy inside and out, with drills and hammering from 8am each morning. Nearest parking is now 300 meters away and more expensive than the hotel parking was when it was available. Both the hotel and Expedia have known about this for at least 9 months, but we were only advised by an email attachment sent 3 days before our arrival. This gave us 48 hours notice to cancel and book another hotel, but we were travelling daily so this wasn't a realistic option for us. Expedia could have made this known before we booked, so due to this sub standard service we will use neither Expedia nor Mercure hotels again.

The hotel outside is under construction. The exterior was completely dark and extremely difficult to find. I arrived very late and had to call the hotel to have someone guide me to the destination.

Hotel is in the middle of a construction site. The entrance is through areas being demolished and there's no car parking.

Ok room and pleasant staff. But the hotel is currently undergoing extensive refurbishment. We'd specifically booked this hotel as according to the website it has a car-park. That car park is currently closed, as is the main reception and much of the public areas. The replacement carpark is a public parking lot about 400m away for which we were given an exit ticket that did not work. Building work with associated noise & dust commences at 7am. There was a storm whilst we were at the hotel and temporary reception flooded making access into and out of the property hazardous. In short, this will probably be a decent hotel when the work is completed, but in the meantime be warned!

Probably better at other times, but some construction work carried out by the hotel was affecting hotel during this stay

We were here last season & enjoyed our stay. We chose this hotel because of a previous experience / secure parking / location. When we drove up this time it looked like a "Bomb site". The attached Congress Centre under extreme renovation.! Hotel carpark closed for the duration - hotel directed us to underground car park up the road & gave us a ticket for 1st night. The Room is "tired" - needs a renovation of it's own - probably to be done after the Congress Centre have finished their work.? They started work at 06.55 - no alarm call needed.! Did not take breakfast at hotel. Major work outside hotel with a new Tram route under construction. Nicolas - who was there at Reception is a gem.! Accor should close this hotel down for a complete renovation of it's own and give Nicolas a well earned holiday...!!! I would hate to have to deal with the situation & clients and keep a smile & be polite like he does.! To be honest - Don't stay here until major work on the congress centre has been finished AND Accor have renovated the Mercure Hotel.

We were here last season & enjoyed our stay. We chose this hotel because of a previous experience / secure parking / location. When we drove up this time it looked like a Bomb site. The attached Congress Centre under extreme renovation.! Hotel carpark closed for the duration - hotel directed us to underground car park up the road & gave us a ticket for 1st night. The Room is tired - needs a renovation of its own - probably to be done after the Congress Centre have finished their work.? They started work at 06.55 - no alarm call needed.!Did not take breakfast at hotel.Major work outside hotel with a new Tram route under construction.Nicolas - who was there at Reception is a gem.! Accor should close this hotel down for a complete renovation of its own and give Nicolas a well earned holiday...!!! I would hate to have to deal with the situation & clients and keep a smile & be polite like he does.!To be honest - Dont stay here until major work on the congress centre has been finished AND Accor have renovated the Mercure Hotel.

Nothing special but warm service, good location and cozy rooms. I'd definitely stay there another time if visiting Angers again.

nice place. parking convenient

Very convenient to the centre of the town, Very relaxed and quiet stay.

Hotel is in a good location, an easy 15 minutes walk to the city centre. Also short walk to tram/light rail stops. Staff are excellent especially in reception. Very helpful which is especially appreciated as I have a very basic knowledge of French. Very good breakfast.

Hotel is in a good location, an easy 15 minutes walk to the city centre. Also short walk to tram/light rail stops.Staff are excellent especially in reception. Very helpful which is especially appreciated as I have a very basic knowledge of French.Very good breakfast.

We greatly enjoyed our one night stay in this excellent hotel. From the beginning, with the easy parking in the basement, to the excellent breakfast to see us on our way the next morning, we felt completely comfortable in our spacious room.

I highly recommend that the hotel invest in fitted sheets for the mattresses. The sheet I slept on was not fitted and kept sliding around the mattress whenever I moved in my sleep--I woke up sleeping directly on the mattress. Otherwise the hotel was quite good

Excellent breakfast -m beautiful view over the park - Rooms are comfortable but bathrooms have same amenities as a three stars

Great experience. However, Expedia's request for "more information" is annoying. Will use Bookings.com next time. Enough info Expedia?

Good location, walking distance for all in the center of Angers.

We spent two nights in this hotel to take time to explore Angiers. It was a 15 minute walk to the town, the hotel was comfortable and really suited our purposes well.

We stayed here after staying in a Mercure hotel in Paris. Really enjoyed it. Great location within walking distance of the whole of the town center. It's also right across the street from what appeared to be the most popular pub in town. It's also right next door and overlooks a beautiful park and garden. Great place to stay.

No service in the restaurant or coffee bar at weekends !! However, the breakfast on the Sunday morning was copious with plenty of choice. Great view of the park from the restaurant. Excellent underground secure car parking facilities.

Stopped here on the way back to Calais. Location is great for a night out in Angers, small walk to all the bars and restaurants. Room was clean and well decorated. This was a surprise as the hotel itself looks aged and thought the room was going to be a throw back to the 80's. Overall a very good stay.

This place is fine, but I think it should be 3 star and not a 4 star hotel. I am not sure why it has a 4 star rating but I think it is inaccurate.

We chose this hotel as it was one of the few in central Angers to have a private, secure, car park. The only negative point is that the hotel's bar & restaurant are closed on Saturday & Sunday, as it is primarily a business hotel. This did mean, however, that it was very quiet at the weekend and we were not disturbed by noise from other guestrooms!

Excellent as expected and more. Breakfast very expensive though.

A great city with plenty of street side cafes

A really excellent hotel for a break in a long journey

Good as seen on expedia

This hotel had the nicest room of any of our 3 star hotels on our recent 2½ week trip to Europe.

Excellent room with a contempary design. Close to the centre of Angers and right next door to the botanical gardens. Staff ffriendly on arrival. I would highly recommend this hotel