Terrible…very very disappointed

Hotel really needs an update. Room worked for 1 night with 2 smalls kids. Couch cushions were tearing at the seems and chairs had paint peeling.

It´s ok. Maybe a 7 overall. Need a little maintance

Do not stay here. The whole place is old dinghy and smells of urine. Tiles are loose in the bathroom, wall paper is pealing off, pool is dirty. There are much better places to stay.

The room that they gave us has black mold in the bathroom has poop stains on the wall. They did not vacuum the floor. The mini fridge had old milk and food inside of it.

Room was disgusting. Door to the bathroom, looks like it was chewed up at the bottom by mice. Room had a musty smell. The only good thing about the facility was the actual lobby bar and dining area. Once you leave that area it goes downhill very quick.

This Hotel is in dire need of updates. It is dirty and disgusting. The hallways were littered with the free popcorn they give out, and over 2 days it was never cleaned up. The AC in my room was broken, and remained so after it was supposedly “fixed” by maintenance. The wallpaper in the bathroom was peeling, the lock on the bathroom door was broken, the carpet in the room was torn, the fabric on the sleeper sofa was torn, the mini fridge’s door wouldn’t close, the master bedroom was missing a light bulb in one lamp, and the cover on the ironing board was damaged and wouldn’t stay on. To add insult to injury, I was over-charged for the cost of my room that I spent 2 nights enduring. It should have been $249 (minus taxes) per night. But lo and behold they charged me $301 (minus taxes) per night! DO NOT EVER, EVER STAY AT THIS HOTEL. The couple front desk people who I talked to WERE very nice. However, the property itself is trash. There was nothing they could do to solve my problems except give me a small rotating fan to place in my room, and gift me with an “I’m Sorry For The Inconvenience” Bag, containing a Kit Kat bar, a bag of Skittles, and 2 bottles of Coke. So there you have it: For $700, I got to sleep in a puddle of my own sweat for 2 nights, in a run-down joke of a “Suite”, hearing kids run around the hallways at all hours. I read online that many others have been overcharged, and had an equally terrible experience.

Needs major renovations

Everyone who worked at the hotel was very nice and professional. But the rooms are so outdated. The walls, the bathroom the furniture most is damaged torn. Probably would not stay there again.

The staff at breakfast was wonderful and took care of everything. The bathroom was moldy and the fan on the bathroom ceiling constantly dripped water, so the bathroom floor is always wet. I do not recommend trying to sleep on the sleeper sofa, super loud and uncomfortable. Also, the pillows are awful.

The most comfortable pillow in bed I’ve ever ever slept in. Worst embassy suites happy hour that I have ever experienced in that I had no idea it was for such a limited time and that the Bar closed after happy hour. No omelette, breakfast breakfast without any warning.

Needs a major overhaul… our door would not shut, coffee maker broken, just overall dingy… staff at breakfast was fantastic

This was a so so hotel. The room was clean, the bathtub was very clean. But… if you’re looking for a luxury stay, you’re looking in the wrong place. The best part was the breakfast- made to order omelette and avocado toast, waffles, eggs, potatoes, bacon, pastries, cereal, and yogurt. The kids were in heaven. The worst part was the pool and hot tub. They were both filthy. The hot tub smelled like a dirty dish rag. They also only had one ice machine… on the second floor! Otherwise, it was a standard hotel stay.

Willie the host for happy hour was fantastic!!!! Overall great location. property not up to what I have come to expect as an HGV Owner and Hilton Honors Member. property in need of repairs as shown in pictures.

They don’t seem to recycle. They use styrofoam bowls and paper plates for breakfast. The maid left all the lights on in the room after cleaning and replaced all the towels that were on the racks and used only once. The shower leaked all over the bathroom floor.

Ok, Good awesome!

Check in was at 4:00pm. We sat there over an hour with all our luggage and room still wasn’t ready at 4:45pm. This caused a big delay in our vacation plans. I was infuriated with the room not being ready. I canceled. Booked another hotel and was ready immediately. I am waiting on a refund since this was not our fault they couldn’t have my room ready in a timely manner at 4:00pm check in

It was nice and had a good breakfast when they were actually stocked with food

Property and rooms are in desperate need of updates.

The hotel was ok, they were confused at checkin because we had two rooms. Was supposed to have a king and one double received two doubles and no other rooms could be issued. The hotel itself was badly in need of a refresh/remodel. Overall it was not bad just not what i have come to experience from an emb suites

Didn't particularly like that you have to pay extra for parking. Area was good, staff was friendly and the hotel itself was good

Room needs to be updated, wear/tear/ahe very visible. Extremely small restroom. Breakfast was a disaster. Waffle mix like water, ran out of machine leaving a crispy piece of over cooked batter. No bacon/eggs/limited potatoes. Worst Embassy ever (out favorite brand). Sooo disappointed. Will not stay here again. Definately not worth the cost!!

The room and amenities were fine except for the breakfast. I arrived at the dining area at 8:05 for a breakfast on a Saturday morning when breakfast was available from 6:30-9:30. They had no food available for the entire time I was there, over 30 minutes, except for waffles and my family that arrived earlier told me they didn’t have any food since 7:00 ish. They had empty food warmers for several breakfast items and an omelette bar that was closed that they advertised prominently. There were no plates, trash was overflowing, no staff visible, no drinks except for OJ. I purposely looked for a hotel that had a breakfast so I didn’t have to go get something in the morning with my 2 kids. I understand delays happen but no food for 90 minutes or so is unacceptable and will certainly make sure I never stay at another Hilton hotel.

Staff was friendly and courteous.

Staff was amazing and welcoming

I would recommend it for a stay in Flagstaff, but the property shows some wear and tear. It was very convenient for travel, shopping, and dining options. We visited the Grand Canyon from there. Breakfast buffet and evening happy hour were good.

Hotel a bit run down for the price. And had a screaming neighbor keep us wake for good part of the night. Thin walls and can also hear street traffic. Breakfast good but otherwise overpriced

Our stay was comfortable, breakfast food was delicious, room was average. If your looking for ice, they only have one ice machine that work, out of the whole hotel and it on the 2nd floor. And the working ice machine is by room 212

they dont really have like rollaway bed, they should have it

The property entrance doors front parking lot did not work with hotel key which was inconvenient to walk all the way around to front entrance with luggage. The pool pump was broken so there were leafs, debris and bugs everywhere.

Hotel was fine for what I expected. Our room was larger than necessary; LOTS of unused open space. Staff was friendy, breakfast was good (but slow) happy hour bartender was great! … surprised by a parking fee charged to my credit card a day after check out, that wasn’t disclosed on hotels.com or by the staff at check-in or anything, so heads up!

I had bedbugs and the employee completely didn't care and was unsympathetic about what was going on I am very disappointed in what happened!