Try to get a room that is not facing the front. The street traffic is loud and the sun heats up the room.

Hotel good

Just checked in. Great Welcome from the bellstaff and the reception staff. Breakfast this morning with ample variety and choices.

great food options, good service, not so good location

It is worth it if you include breakfast variety and quality.

A little old and noisy, due to the room located to the street, but the receptionist and all the staff are very Friendly!

Property is nice , however we found a cockroach in our room . Also the bathtub needs an upgrade. Overall is a good hotel.

Amazing and clean breakfast was incredible

My wedding rings”disappeared” from my room. Terrible experience in this hotel.

At the time of arrival we asked for a bigger room, they gave us (my husband, my 3 yr old and myself) one but they didn’t mentioned that this room which was located in a back tower didn’t have AC.Thanks to this our night was horrendous, the night was very hot and miserable; mind you, they charged us at front $400 thousand pesos. The next day we told the front desk and they offered us a smaller room at what they called “main tower” and they moved us; since then we have asked for 300 thousand pesos back because our current room is a smaller room and they just said: oh we will have to talk to the accountant department, we cannot do anything right now, do not worry. This is unacceptable coming from an entity who claimed to be the best. Very unfortunate situation, also we had to go to the front desk 3 times to reactivate the room keys because they will not work all the time.

Quit place to stay

The mattresses are hard; it’d be the point to remark. The lack of isolation of noise from the windows, makes hard the night rest since the city is extremely noisy. In general very good; just those two aspects to consider. Thank you

The doble charge me and Didn’t notice. They didn’t have any courtesy after that. They wanted to doble charge me again a glass of wine.

Need to upgrade workout equipment

I was nice I love it nice going back one day soon soon

Badroom cleaning wasn’t good

The hotel is well-located, but the place needs a lot of maintenance. We stayed in a double-bedroom suite, and it looked like the bathrooms had a make-over, but it was done by a "butcher." the wall mirror kept falling, and it was hard to use it. I guess the cleaning ladies did not have much time to clean because the same hair on the floor stayed there for days after I got ready to go out. The same thing I can say about the carpet. They did not vacuum it. The breakfast buffet was excellent, but the service was not except for a few waiters, such as Christian and another sweet guy who changed his demeanor after we tipped him very well. The front desk personnel must attend a customer service seminar to avoid making faces when guests ask questions or a simple teapot for the room. I have to give a high mark to the transportation services that serve the hotel. All of them are honest and trustworthy. I highly recommend Alexander. His phone number is +57-313-8000762.

Luxury and nice

It’s clean and reasonable price, what I like more is the professional staff, when you go there ask about ILEANA , she really professional and knows how she deal with customers and the best she speak English ☺️

The staff was mostly friendly, nice older property conveniently located. I would recommend.

Overall a good experience for the short stay.

Good location to where I needed to go.

The front desk staff is not friendly at all

I stayed for a week with my family and we enjoyed the excellent facilities of the hotel, neat in every sense. the restaurants with exquisite food and all the staff, very friendly and willing to serve the guests in the slightest way. In short, it is a wonderful place and I would return without hesitation on my future trips

Very nice and comfortable place.

Appearance: The hotel's design stopped in 1990. They need to renew their image in 2023. Bedrooms: Generally good. Although they were not chosen when the reservation was made. Hotel restaurants: springs Pay attention to food duplication on your bill. It happened all the time. The orders arrived incomplete. Delays greater than 20 minutes. Heikei: Good. General comments: Upon my arrival the hotel did not have rooms available. Then they gave me one of the rooms without air conditioning. Without notifying the guest's preference. When I requested to change it I had to wait an additional hour.

This property does not provide accommodations for people with temporary or permanent disability. My reservation included breakfast. I went to the hotel buffer to get breakfast but wanted to eat in my room. I needed assistance to bring my breakfast to the room due to a temporary disability. I asked for help to bring it to my room for a room service fee. They told me I needed to pay for breakfast and the room service. The staff at the buffet confirmed breakfast was included, but declined to provide the service I requested. Their policy is unreasonable, absurd, and discriminatory. Additionally, the property advertises a spa and a cafeteria, which are not operating. Initially, I had another reservation at another hotel and canceled it to select this hotel specifically for the Spa and cafe they advertised. I had a horrible experience at this hotel.

The area surrounding the hotel is undergoing a major construction project. Machinery is very loud, dust everywhere, difficult to walk around. The hotel should note this item on its advertisement in hotels.com Breakfast is good

Is very good place to stay

For an older hotel it is well maintained and very clean. The front desk staff were very friendly and helpful upon my arrival

Great.

Like: Breakfast was excellent. No Like: External noise.