Stayed at the Best Western Plus Vancouver Airport Hotel for the Taylor Swift concert and had a great experience. The staff were incredibly friendly and helpful, the room was clean and comfortable, and the beds were excellent for a good night’s rest. Would definitely stay here again!

Shuttle service is awful! We had to take an Uber after waiting over an hour. Before booking I called to confirm that they had shuttle service. They confirmed, was told to wait outside in the p/u area so that the shuttle could pick us up. We arrived to the area, called for the shuttle at 9:49pm, I was told that the shuttle would not be coming to pickup until the scheduled time 10:15pm, we waited. I called again at 10:30 and was directly put on hold with music for 11 minutes according to my phone. I hung up, called right back only for it to ring & then again to music. Many other hotel shuttles passed multiple times but we never saw our shuttle even though we waited all that time by the curb. Someone suggested that I use the airport phone so while still on hold on my cell phone and they must have been screening calls because they avoided my call but answered the airport call. I was told by the gentleman that answered that the shuttle would not leave again until 11:15 because they had already come by twice. Again, we never saw a shuttle for this hotel. I asked if they could pick us up because we had been waiting over an hour by the curb and had called to let them know we were waiting but he said they run on a schedule. I didnt see a shuttle upon arrival but did the next day. It was a van that I still never saw at the airport with a small paper taped to the window with the hotel name. They should have warned us that it wasnt a true shuttle. Picture attached to avoid issue again

Convenient stay when flights were delayed then re-scheduled. Quick drive from airport to hotel. Excellent on-time shuttle service. White Spot restaurant on site. 24 hour coffee variety available in lobby. Comfy room and bed, with fridge in room and microwave in lobby. Friendly, helpful staff who went out of their way to provide assistance when I left an item behind. Highly recommend.

We had a good time. Place is clean and comfortable. Location is excellent. We use the hotel to sleep and rest so we weren't looking for 5 stars. Give me a good bed, clean badroom, non smoking room and I'm fine. Stay there, you won't regret.

it was fine and very close to the airport.

Very clean and great access to transit. Room was great and the food was great at the white spot in the lobby. Beds were comfortable and had great pillows. Only comment was that towels supplied were very small for showering. Will stay here every time in the future as shuttle to airport is great.

The room was small, shower only and poor quality towels and linens. Restaurant service was slow.

Stay was good mainly there just to relax while visiting with family