If you have more than two people in a room please bring a blanket and your own pillow. Also make sure you bring a trash bag because they will charge you extra if you leave trash. I will never stay here again.

The room door lock was hanging ( broken) The paint was chipping old and dated. The bed in the room looked like a roll away bed. Although it was an extended stay there was no dishes, pots, pans, no soap just 1 roll of tissue because the one on the roll was empty. I travel a lot for work and time from illinois to Cordova TN. And i never stayed in this room I didn't feel safe or clean. And was told i couldn't get a refund. So i had to pay out of pocket for something decent.

Welcome staff very rude. No ice buckets. No shampoo.

The staff has been very helpful the day manager Sheila has been a doll, and the weekend attendant Felicia has been very helpful, they always make themselves available considering i have a broken leg. The only issue ive had that on occasion ive seen pest, however ive also seen a person spraying down the rooms and the ones ive been in for those pest so thats good. The housekeeper i forget her name is very kind and is always making sure i have everything i need and not missing anything. Overall my stay here has been a good one id come back again for sure.

It was bugs, smelling like stinch

Clean rooms and the staff in amazing

I didn't like that my room upon the 1st night had 3 things already not in working condition such as the room phone, the t.v. remote, and my room was missing a microwave. There was no soap in the kitchen or bathroom and just 2 towels, no hand towels, wash cloths, or bath mat. The next morning the lady gave me a new remote with working batteries but still none of the other things have been remedied. The young man told me he could put in a request for a microwave to be brought into my room. I hope he did however I will probably be checking out this morning due to neglect to fix the problems. I feel I should've been offered a discount or had the pet fee waived. Some type of compensation for paying full price for less than a fully equipped room.

The exterior doors are propped open with bottles and sticks. Little children are wandering the halls with no parents to be found. A drunken screaming party is going on in the parking lot near the front entrance. The policy is to only have two towels, even though it was reserved for three. I just found out at front desk that this not a hotel any longer, but apartments. Some people have been living here for five years. This needs to be removed from the Expedia site.

The property was good.

The bathroom had tile and tools all over the sink/floor. I couldn’t get a room

I would like a refund there were roaches and people sleeping in the hallway always felt like someone was trying to enter my room I couldn’t even sleep here one night

Seedy area, dirty overall condition of room and hotel/grounds

There is no lobby. A woman had to call the cops because her husband pulled a gun on her. Place stunk.

I got there and waited for a front desk person for about 30 min. She checked me in 1.5 hours early and charged 16.00. Inside room was not clean refrigerator had bugs in it my neice had little bump like she got bite by something i also seen a roach also when i was checking in the police was there due to a fight....

We reserved a room, went to the hotel, and there was no such room. We were left with no hotel.

All associates were nice and professional

I had to pay a fortune for a non-smoking room, and I had to sign 20 minutes worth of paperwork about not smoking yet when I walked into the room, I could not breathe for the foul smell of smoke in the room and the furniture and the towels and the sheets

I did not stay at this property. I arrived at 9pm Saturday night and there wasn’t any staff on site. There was a note stating to use a rickety looking phone outside for assistance. I called the number listed with Expedia and they claimed they would refund my money and we’re sorry about the inconvenience. I still had to request a refund from Expedia bc I never heard back from this facility.

This was the most terrible experience I have EVER had with a hotel, or orbitz. We traveled with two young toddlers and were worked up by screaming and fighting of adults in the hallways. Physical altercations and pounding on the walls. People screaming they were “going to shoot them” cursing and loud cries for hours. To the point we felt so unsafe we packed our babies and left in the middle of the night. We were over 1,000 miles away from home, 2am, and freezing cold outside. If you’re traveling under ANY circumstances DO NOT stay here!!!

Awesome room neat & very clean. Near shopping outlet with fast food restaurants. Staff is of extremely Exceptional Professionalisms.!! Definitely 10 Rating !!

Housekeeping did not thoroughly clean the room prior to check in. There was still a lot of trash on the floor, under the bed, and the tables had crumbs and grease smears from fingers upon arrival. The property also does not provide housekeeping for a 2 day stay…. We bathe daily so new towels and a clean room should be available for each day visit .

Great customer service

Property was overall clean. Minor issue with spider, roaches but they all were addressed accordingly.

No one at front desk to check out or to assist in the am

They gave away our paid room so we had to find other accommodations. Thank goodness Hotels.com got us a great room and helped us with this mess.

They overbooked and I was turned away. No room.

Arriving at the Extended Stay Hotel the system was down could not check in had to find another Hotel to stay in for the weekend then Hotel.com charged my credit card 10&.00 for the Extended Stay system was down and couldn’t check in we did show up and you charged us as a no show that’ was very inconvenient for my spouse and I driving 7 hours from Texas I will never use Hotel . Com Hard to contact and the number that is added to the email is not correct that’s crazy

The trip from hell. No person available for check-in. Sign said dial 0 but nophone available. Called trying to resolve , trNsferred three times. They verified no person was at the prope. I tried to change it to the prolerty on thevsane street. Same hotel chain and could nit. O calledbthis morning and stayed on hold 20 minutes abd got hung up on

The place looks like a drug house. Broken doors, weird odor, brown towels and a strange reception area all combine for a truly disturbing and dystopian looking property. There is a better extended stay next to the Wolfchase mall. Avoid this property at all cost for your piece of mind.

I stayed here regularly - but will not be back. The management was lovely, but the building needs to be totally redone on the interior. Ripped furniture, stained carpets, dripping faucets, missing light bulbs, no room phones (but that is a trend). Lighting in the parking lot is poor. There is no security. Several guest's cars were broken into the night before I arrived. First room they sent me two had not yet been cleaned up. Second room was beneath a horde of kids who fought, yelled and did gymnastics till 3 in the morning with an apparently worthless parent in charge. Management tried but could not get them to stop - so I checked out at 5AM and hit the road...won't be back.

I was travelling with my wife and kids. We were driving through and just going to stay the night. After driving the lot and looking for parking we noticed multiple cars in the lot with broken windows. I spoke to a gentleman who had his truck broken into that night and some items were stolen. We decided to leave and did not even go to the room. Front desk staff was very kind and helpful.

The staff was friendly. We really appreciated the lady who checked us out. She apologized for things that occurred during our stay and we really appreciate her kindness. There are several negative things that occurred during our stay but her acknowledgement of the things and her apologies were very much appreciated. We could tell that she was very sincere about the things that happened. She gets an A and the hotel should definitely praise her as an employee.