It’s a beautiful and ver large property built in the 1500 and the legend says that it was Hernan Cortez hacienda. Property and art work is beautifully maintained

NIce

All is nice

Good

Very nice hotel. I rather 4 only cause of cleanliness for the bathroom.

Lovely place. Wonderful and relaxing stay.

This is a gorgeous property with many activities. The food is delicious and most of the staff are friendly. The negative ... we had three rooms, one of our rooms did not have a welcome fruit basket, in another room we found two dead cockroaches, and finally, if you wanted coffee pods you had to go to the registration desk to pick them up.

And Oasis only two hours from Mexico City. We travelled with a 1 and 4 year old, and it was perfect. Food, service, and facilities are all 10/10

Very good hotel..!

Wonderful property and installations

exceptional management and staff, but I regret not reserving directly with the hotel. hotels.com rate was not competitive with the fiesta inn website.

People everyone was so friendly

Whenever I see the words “resort and spa” I have a certain expectationand the resort did not meet that definition at all, in my opinion. Although the staff is very friendly, and helpful, they don’t speak English so it was a very big challenge for us. One person at the desk spoke some decent English but when she was not there, we were so lost. Secondly, Hotels.com advertised that this is a VIP silver hotel; but there was nothing special about the VIP silver rated… so Hotels.com needs to get rid of that label. Third, we reserved 2 suites and both hot tub spas outside the 2 rooms were not clean, and one of them even had a dead roach in it. Fourth, none of us could figure out how to turn on the fan even when we tried to pull the cord. We even had the maintenance guy come up to help fix the sink and turn on the fan. He couldn’t figure out how to turn it on. Fifth, when they served the buffet brunch on Saturday morning, there were bees sitting on the fruit trays and sweet pastries trays….none of the fruit & pastries trays had a cover on it. There were also flies as well, but more bees than flies on the sweets… The only nice things that I saw were the historic views of the hotels and the courtyard, and the friendly staff. This is not a spot for a vacation! And it is not a place that deserves a score above 7.

Great property and friendly staff

What can I say? This 500-year-old hacienda is breathtaking! The grand entrance is jaw-dropping and I couldn't stop taking pictures from all over the property. It seemed every corner we turned offered something magical.

Everything was fine except for not get treated as a expidia gold member. Hotel was NOT AWARW of GOLD member treatment!!

It is a nice property located close to Queretaro.

The experience was great check in was a little cumbersome but other than that it was very pleasant. The staff was corteous and the facilities were nice.

Upon arrival after 3 pm which was our check in time, we found out that they didn’t read our reservation properly and had a regular room ready for us but we had a dog do they had us waiting until they got a dog room ready which we hated because they stuffed us all the way to the back of the hotel, we had 2 babies and my dog and walking all that distance was ridiculous. Hence, why we decided to leave the next day, we didn’t want to spend one more minute there.

Beautiful place!

Amazing grounds and friendly staff

Super hotel

The perfect place for a getaway trip!!! The Hacienda is beautiful, it has a very rich history and has been perfectly adapted to to provide comfort and luxury to its guest. Staff is very professional and friendly. Rooms very clean!!

La hacienda es muy bonita y llena de cultura, el ambiente es muy agradable, hay galería, granja y viñedo. Espero regresar pronto con mi familia.

Excelente atención del personal, instalaciones y limpieza de la habitación impecable. Muy buena la calidad de los alimentos. Un lugar cien por ciento recomendable en cuanto a comodidad y seguirdad en esta situación de pandemia.

The hotel building, garden, amenities and property are in perfect conditions for relaxation with family. Issues with room booked vs what i got, booked for 3 people deluxe, balcony garden view, 2 double beds + extra bed, pandemic social distance rule I follow. At arrival no extra bed, had to move to room window garden view. On pool 3 poolchairs together were not allowed. No pool menu & drinks on QR (not printed due to pandemic). Smoking areas 2 only for big property (at pool + by restaurant patio, none outside the bar patio). Mealss breakfast buffet good, lunch buffet ordinary.

Excellent service and food!

I didn't like the food, I've been in other Fiesta Americana and the food has been excelent

El lugar hermoso, la comida emuy rica, el servicio muy bueno. Excelente opción para descansar y salir de la rutina.

Oustading

It is a very beautiful hacienda with a lot of history.

bathroom sink clogged and only a mini bottle of water as amenity...pricey!