When we checked in we were told by the front desk staff that there was no longer free breakfast or coffee in the lobby. There was last year when we stayed at this facility. While we did not need to use any dishes or pans, now in order to have them, you must pay for them. (roughly $39.000. If we wanted extra towels, they would charge us $1.75 per towel. We were told that this changed on August 1, 2024. When we arrived in our room, it was clean however there was no kleenex in the bathroom. There was also no kettle in the room to make our own tea. The room was clean and the shower was hot. There was no grab bars in the shower. I feel that every bathroom in a hotel should have these in the shower. Not just accessible ones.Each bathroom is different from what customers have at home and even young people could fall .There was also no ironing board, iron or hairdryer . We will not be staying at this hotel in the future. The desk clerk was friendly.

Stay was alright. Advertised as a suite but there was not equipment in the kitchenette. Disappointing.

Shame on me for booking without reading the reviews. No soap, shampoo, hairdryer, coffee maker, or breakfast. The room was dirty, run down, and smelled bad. The woman at the front desk was nice, but she couldn’t make up for the fact that the hotel was not worth the money. To the hotel: don’t bother responding saying that you’re sorry I didn’t enjoy my stay and that you’ll work on fixing the problems. You’ve said that to everyone else who’s left a bad review and you clearly don’t mean it.

Charles was extremely helpful and pleasant

The room was old and dirty. The bathroom didn’t have shampoo/conditioner, tissues, or hair dryer. The bed was uncomfortable, sheets were poor quality and made me itch all night, and the pillows were all flat. The wifi was poor. No coffee in the room. Lesson learned, you get what you pay for! They even charge for dishes at the front desk so the kitchen is completely bare! I understand it’s an extended stay hotel but I’ve stayed in many extended stays that are far better than this one and they have the room set up with necessities! I had to use my hair clip to hold the curtains together so light wouldn’t come in while I was sleeping. Just an awful hotel!

Clean

The room wasn’t dirty, it was filthy!

When booked (Early on) we were told that there was breakfast. We show up, no breakfast. Was $37 dollars cheaper on line when we showed up. Manager was nice and gave us the cheaper rate. BUT, if you wanted any kind of cookware you had to Pay extra for that. If you wanted a clean towel, you had to take the dirty one back to the front desk and get charged for a new one. 2 bath towels and 2 wash rags provided. No hand towels. If that is the way they all are, I'll never stay at one again.