As a professional airline pilot, I stay in at least three hotels per week all over the country, some of which are Crown Plazas but this was by far the worst! I was attending a pilot’s convention in Memphis with my girlfriend. The conference hotel was full but the Crown Plaza was the overflow hotel, so I booked a room there. Upon arrival in the room, we noticed a bed bug crawling on the pillow, along with hair that had been left there. We immediately went to the front desk, reported the incident, and requested a different room. Unfortunately, the second room on a different floor, wasn’t much better. The carpet was filthy, what appeared to be blood splatters appeared on te bathroom wall and the toilet did not flush! We returned to the front desk and were told this time that there were no more rooms available, so if we agreed, our reservation would be cancelled and a refund issued, as the room was pre-paid. Almost a week has past with no refund and the manager says they are investigating the incident.

Staff was very hospitable…….

Solid place to rest your head, proximate to the highway, shuttle is convenient but necessary to get most places without a car

In need of some upgrades

The iron had something burnt onto it. The toilet ran all night. When it was brought to the hotel's attention, instead of offering us a new room, we were asked " so what do you want to do, move to another room or have the toilet fixed?" (sarcastically). The room phone didn’t work. We stayed 3 nights and our room was cleaned once. We had to ask for towels more than once on the same day. The second time we asked for towels, we had to listen to a debate between employees as to who was responsible for getting said towels. Was promised points but never received them. Also, the room had a funny smell as if old or mildewy. Based on our experience here, we will not be staying at this property again.

I was quite impressed. Reasonably priced for a downtown stay. Staff was very nice. Very clean.

Enjoyed my stay it’s a nice property it is a 50 dollar deposit

Great but there more extra fees that I was charged for that was not up front.

It was a nice hotel that was comfortable and convenient. The gentleman who checked me in was nice but every other employee was not very personable, a smile and a hello go a long way when you work in a hotel. Maybe some training will help.

Very nice rooms. Breakfast was amazing. Staff very friendly and helpful.

Property bice

Great rooms

Waited for a while before one of the 4 people behind desk greated us. Only one of them was helping a customer, One appeared to be orienting the other to workings of hotel. 4th person was watching others then came to desk and punched into computer then asked what we were waiting on! In the middle of checking us in one of others walked over and asked him something and he stopped with us to explain something to her. It was a general question not pertaining to another customer. Very laid back and lack luster atmosphere. Cloth Chairs in Dinning area were VERY stained and dirty looking. Rest was very good.

Not clean

Our room smelled like urine, including our bedding and pillows. We couldn't get out of that room soon enough.

The room was spacious and comfortable. The room darkening blinds were great, they kept the room completely dark - which was awesome since I arrive at 4am from travelling and slept until 10am. The parking was very convenient. There was coffee available in the room and in the lobby.

Nice place

Great stay

Friendly staff greeted at arrival with quick in. Clean room with cold AC. Convenient locations to downtown Memphis.

We were told by the cleaning staff that our stay was over; so, we were 100 miles down the road before I could check my itinerary to find out we checked out a full day early. Other than that, we enjoyed our stay.

The girl that checked us in, overcharged what my room was booked for originally. That night when I noticed it, I asked her about it, she said she couldn't change it and give me my overcharge amount until Friday when we checked out, because once they put the hold on an amount, they couldn't undo it. We used the shuttle to FedEx forum. The guy driving said the shuttle would run until 3am. When the concert was over just to call and they he would come back. I called at 11:00 and the front desk said there was no shuttle, and that the driver had already left for the night. We had to pay for a taxi back.

Some homeless people around the area. But the staff did keep them off the property very well just didn’t look safe to walk around

Okay

I strongly DO NOT RECOMMEND THIS HOTEL toilet stopped up no air conditioner in lobby very uncomfortable eating breakfast asked for late check out got a knock at the door at 9:00am then phone call 9:30am breaking my sleep den another knock at the door at 11:00am from house keeping

Excellent!

nice staff, good room

When we arrived the property could not find our reservation. We gave them the confirmation number and we recieved our door key. The door key was to someone elses room and we walked in on them sleeping. Very dangerous all around.

Perfect

Everything

I have stayed here many times, and this time was not a disappointment. Close to Beale St. with a great shuttle. Breakfast off a menu our server Temeria and cook Rico did a great job. All the staff is friendly and attentive.

Very nice hotel great room!

There is an infestation of gnats. I switched rooms and there were gnats in that room as well.