Poorly maintained rooms, without basic courtesy kits - Vanity, shower caps, etc - and bad response when asking for basic things such as extra towels. Don’t expect accessibility when using a wheelchair and want to go to the main hotel areas such as the pool and garden: no ramps, no elevators… nothing. It’s a pity for such a beautiful and traditional hotel in one of the most iconic and wonderful towns of Mexico such as Avandaro. Hope they take into account people with disabilities in their future renovation plans.

Es pet friendly!

I have been a recurring client of Hotel Avandaro for a long time. With its on going renovations, it is a worderful place to stay with family or couple. It has many things to do, the layout is amazing and staff is extremely helpful. It´s an ideal place to stay and do outdoor activities or explore Avandaro and Valle de Bravo.

Really amazing place for a weekend ! Lovely weather and nice place to really disconnect

The place was wonderful and fully peaceful. I really enjoy it with my family, I highly recommend this hotel.

Excellent

Excellent hotel. Location is a bit remote, requires driving through the mountains when coming from Mexico City airport (can be slow since the road is just 2 lanes).

Xxx

👌

Beautiful view & place.

Wonderful place for couples and families. Great service and very professional.

Nos hemos quedado varías veces en el Hotel. Pedimos room service el viernes y dejaron el servicio afuera de la habitación los 2 días que estuvimos ahí. El restaurante José deja muchísimo que desear para la cena, pedí una ensalada César en donde la descripción no tiene nada que ver con lo que recibí, el aderezo es de súper, los crutones decía que eran horneados y también son de súper. Tienen el mismo menú que el de la alberca. El spa sigue siendo fuera de serie. Les falta atención en esos “pequeños” detalles

El hotel está en remodelación lo cual afecta toda la experiencia. Las habitaciones donde estuvimos están deterioradas y las chimeneas no servían, todo el humo de quedaba dentro de la habitación haciéndolas incluso peligrosas por todo el humo que aspiramos. El agua de la alberca tibia en un clima frío. Ha perdido belleza natural debido a la remodelación, que consta de edificios que tapan el paisaje que antes se aprecian. En el restaurante nunca tuvieron todas las opciones del menú. No volveríamos.

Beautiful hotel. The Room was amazing, junior suite , with a chimney, and beautiful views.

I really enjoyed the days that were there. Very nice place.

El hotel está espectacular. Gran servicio. Ideal para una escapada cerca de la ciudad de mexico

El hotel está en renovación, hay lugares bonitos y tranquilos, lo que no me gusto fue demasiado olor a humedad, todas mis cosas se olieron aún regresando a casa y solo estuve 2 noches. Tuve que mandar a Tintoreria mis abrigos ya que estaban transmitiendo el olor a la ropa limpia. Deben de mejorar esto mucho.

I have no clue why some people give this hotel bad reviews. It is a great hotel. The food is very good (contrary to what some people say) and the rooms very comfortable. The pool is warm and glorious and the people staying and working here are very nice. A great experience. Don't listen to the naysayers.

Excelent service, nice staff

They don’t lime bookings from Expedia. I booked trough Expedia, I decided because I was offered a VIP Access when booking. It looked like a nice hotel, although it was confusing to get to the reception since the top front part was under construction. I was expecting a nice experience, instead I had a unpleasant morning. I got up early, took a shower and to my surprise, when I came out with my towel there were workers repairing a roof right in front of my full view balcony. My mom got awaken by their noise. My room selection was nasty and unnecessary. I booked for a Sunday night, the hotel was practically empty, there were plenty of rooms and they had to give us the one right next to the construction, was this the “VIP Access”? I shared my disappointment to the person that gave me the room, he offered to make it up to us if I booked next time through them directly. So now you know, if you don’t want to be look down on, and be given the worse room possible, book directly. Otherwise, choose a hotel with a more reasonable and kinder receptionist, there are plenty more to choose from.

The location is great. The room was fine, the bathroom is old. Finding a place to park at night was difficult.

They should work very much in the personal. the service was terrible and the food

Buen hotel, sólo nos quedamos una noche para asistir a un casamiento. Laos colchones y almohadas bastante incómodas y duras

Excellent stay and incredible place for kids. Service at the restaurants and staff was disappointing, but overall it was a fun stay.

Todo excelente. Las camas super buenas! Los espacios hermosos la ubicacion perfecta. Es pet friendly y muy amables en todo momento. Lo unico q tienen por mejorar es el servicio en el restaurant

Excelentes habitaciones excelente lugar altamente recomendado

There's no hot water in the room. Every time you need to take a shower you have to call them and wait about 10 to 15 minutes to get a not very hot water . Food isterrible and super expensive. Practically everything is very mexican (chile) and no healthy stuff. However, they are nice and make a nice try to provide service.

Todo estuvo increíble, nos encantó :)

Excelente servicio, instalaciones poco viejas pero en gral todo bien.

The hotel is in a very convenient location and is surrounded by beautiful greenery and a full golf course. It was more like a country club for members. The beds were a bit too firm for me and the service was ok.

I booked and paid through Hotels.com by using my 2 reward night. But, after checking out(4~5 days later), Hotel charged and took more money(almost double) from my credit card that was used for the deposit even though I paid all at the hotel. I can't believe how such 5 star hotel do like this. Every staying at this hotel must check their account(bank or credit card) if they double charge and take extra money for them. Be careful!

El hotel está muy bien ubicado y las instalaciones son sobresalientes.